KEERTHAN POOJARI
Bandra (East)
Summary
Results-driven operations professional with 6+ years of experience in banking, finance, and infrastructure sectors. Adept at cross-functional operations, process optimization, data verification, and client servicing. Proficient in MIS reporting, stakeholder coordination, documentation control, and ensuring SOP compliance. Holds an MBA in Operations Management from NMIMS with strong decision-making and time management skills.
Overview
8
8
years of professional experience
Work History
Senior Officer - Central Operations
National Bulk Handling Corporation Pvt. Ltd.
Mumbai
12.2024 - Current
- Daily ITD and stock confirmations from BOC to ensure timely stock confirmation to accounts with verifications.
- Outward posting on same day for all transactions with valid documents and coordination with BOC and CIO in case of any issues/resolution.
- Ensure of data and document reject cases with valid documents from clusters on daily basis and further verification in ERP system.
- Generation of various stock reports from system for internal use/share with stakeholders coordination with other teams for resolutions of internal issues.
Deputy Manager (NRI Department, Operations)
Kotak Mahindra Bank Limited
Mumbai
07.2022 - 08.2024
- Managed end-to-end coordination for NRI account activation, including removing debit freeze post-document verification.
- Collaborated with Relationship Managers across PAN India to expedite case resolution and prioritize high-value clients.
- Monitored operational exceptions and addressed deviations in real-time to ensure smooth onboarding and compliance.
- Maintained and analyzed weekly MIS reports to track client account statuses and streamline internal reporting.
- Liaised with stakeholders for defaulter account closures, ensuring all compliance protocols were followed.
- Ensured timely communication with clients via emails and calls to gather required documentation and resolve queries.
Senior Executive (Operations)
Aditya Birla Capital
Mumbai
04.2022 - 07.2022
- Maintained daily reconciliation of EMI payments from customers with bank statements and updated the system accordingly.
- Monitored exceptions in payment processing and coordinated with operations for timely resolution and approval.
- Ensured accurate classification and validation of client-submitted documents as per Standard Operating Procedures (SOP).
- Extracted, verified, and processed data from customer documentation to support internal reporting and audit checks.
- Collaborated across internal teams to support issue resolution and timely posting of payment transactions.
Senior Customer Service Associate (Operations)
Teleperformance
Mumbai
02.2021 - 04.2022
- Conducted fraud assessments by verifying the authenticity of documents using standard operating procedures.
- Identified inconsistencies or deviations in submitted documents and raised flags for further verification and resolution.
- Supported back-end operational teams in ensuring smooth data validation for compliance and reporting accuracy.
Freelancer
Ipsos Research Pvt. Ltd.
Mumbai
04.2020 - 02.2021
- Edited mystery audit reports to ensure clarity, consistency, and adherence to project guidelines.
- Ensured reports were free of contradictions and submitted on time for further processing.
Quality Assurance Executive
Ipsos Research Pvt. Ltd.
Mumbai
10.2019 - 03.2020
- Reviewed and edited mystery audit reports to identify contradictions, instruction breaches, and inconsistencies.
- Provided detailed quality feedback to auditors and collaborated with the project team to enhance audit integrity.
- Cross-checked reports with images to ensure complete data verification and compliance.
- Communicated with team leads and managers regarding report clarifications and improvement areas.
- Managed final report verifications and supported timely delivery to clients.
Assistant to Civil Engineer (Operations)
MMRDA (Mumbai Metropolitan Region Development Authority) on contract with J. Kumar Infraprojects Ltd
Mumbai
06.2017 - 10.2019
- Provided daily operational support to civil engineers across government infrastructure projects.
- Maintained records of letters, approvals, and project files, ensuring accuracy and proper documentation.
- Facilitated timely bill processing for contractors and consultants, reducing payment delays.
- Drafted and dispatched formal letters and updates to MMRDA consultants and contractors.
- Coordinated internally with engineers and junior staff to streamline communication and project updates.
Education
MBA -
NMIMS
01-2024
B.Com -
Chetana College
01-2017
HSC -
Chetana College
01-2014
SSC -
Purushottam High School
01-2012
Skills
- Operations Management
- MIS Reporting
- Stakeholder Coordination
- Client Management
Personal Information
- Date of Birth: 20th April, 1997
- Nationality: Indian
- Languages Known: English, Hindi & Marathi
Timeline
Senior Officer - Central Operations
National Bulk Handling Corporation Pvt. Ltd.
12.2024 - Current
Deputy Manager (NRI Department, Operations)
Kotak Mahindra Bank Limited
07.2022 - 08.2024
Senior Executive (Operations)
Aditya Birla Capital
04.2022 - 07.2022
Senior Customer Service Associate (Operations)
Teleperformance
02.2021 - 04.2022
Freelancer
Ipsos Research Pvt. Ltd.
04.2020 - 02.2021
Quality Assurance Executive
Ipsos Research Pvt. Ltd.
10.2019 - 03.2020
Assistant to Civil Engineer (Operations)
MMRDA (Mumbai Metropolitan Region Development Authority) on contract with J. Kumar Infraprojects Ltd
06.2017 - 10.2019
MBA -
NMIMS
B.Com -
Chetana College
HSC -
Chetana College
SSC -
Purushottam High School
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