Keerthana M

• Key Project: Oracle Support
• Proctoring the candidates and guiding the candidates throughout the exam.
• Training all other proctors whenever the need is required for change in examination process.
• Audited candidate activities and reported suspicious situations to management.
• Managed certification processes, ensuring operational efficiency and compliance.
• Consolidated reports to identify actionable insights for process enhancements.
• Executed backend updates in Certview, maintaining accuracy in documentation and requests.
• Resolved service requests through issue assessment and cross-team collaboration.
• Trained team members on changes in examination processes as needed.
• Generated monthly and weekly reports using the dashboard for performance tracking.
• Tools: Proctorio,Oracle tools for project support and Microsoft Office Suite.

• Key Project: VMware
• Process: Accounts Receivable (APAC & EMEA)
• Managed credits, cash setups, and MAD account redemptions across the APAC and EMEA regions.
• Created and closed off cash and credit setups in Oracle systems.
• Generated productivity and reconciliation reports for team performance.
• Key Project: Undergoing with the project: VMware.
• Process: Accounts Receivable (APAC & EMEA)
• Tools: Oracle, SFDC, Changepoint, My learn.

Administered essential family commitments

• Process: Accounts Receivable (UK Team)
• Issued invoices and credit notes using NAV; handled daily email queries, and reconciliations.
• Prepared day-to-day activity, credit memo, and UK reconciliation reports.
• Generated productivity and performance metrics for the AR team.

• Processed PO and non-PO invoices and validated VAT codes for multiple regions (UK, Norway, Canada, Singapore, etc.).
• Performed invoice validation using OCR and SAP tools; ensured VAT accuracy and compliance.
• Generated monthly reports on VAT corrections, invoice volumes, and high-value transactions.
• Allocated daily Quality Checks (QC) and trained new joiners on process and system usage.
• Process: Procure to Pay (Accounts Payable - VAT Team)
• Tools: SAP (FBL1N, MIR4, ME23N, Miro, MR8M), Kofax, KTA.