Keerthana Pamisetty

• Delivered end-to-end technical support for enterprise applications, minimizing user downtime and boosting productivity.
• Led incident, problem, and change management processes in ServiceNow, enhancing resolution times by 25%.
• Resolved over 100 Autosys job failures, ensuring timely completion of batch jobs and maintaining system stability.
• Configured and managed CI/CD pipelines in Jenkins, streamlining deployments and reducing errors by 40%.
• Deployed and monitored applications in AWS, optimizing performance while ensuring compliance and security.
• Managed server infrastructure (Linux and Windows), including setup, configuration, and monitoring, achieving 99.9% uptime.
• Administered MySQL databases, optimized queries, managed backups, and ensured data integrity across production systems.
• Utilized DataDog, AWS CloudWatch, and AppDynamics to monitor system performance, analyze logs, and identify bottlenecks for proactive issue resolution.
• Performed system log correlation and impact analysis during multi-service outages to support fast triage and recovery.
• Automated routine health checks and log cleanup tasks using PowerShell scripts, reducing manual effort by 30%, and improving system hygiene.
• Collaborated with cross-functional teams to investigate and resolve technical issues, reducing escalation rates, and improving user satisfaction.
• Maintained internal documentation and knowledge bases to support L2/L3 teams, accelerate onboarding, and reduce average resolution time.

Client: Citizens Bank

• Monitored and managed IT infrastructure across multiple banking systems to ensure optimal performance.
• Executed regular system maintenance and performance tuning, contributing to consistent system uptime, and reduced latency.
• Conducted patch management to minimize vulnerabilities and improve security measures.
• Proactively identified performance trends, reducing outages through effective preventive actions.
• Provided on-call production support for critical systems, ensuring quick incident resolution, and minimal service disruption.
• Supported the deployment and post-release monitoring of business-critical banking applications, minimizing downtime during release cycles