Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keerthana S

Chennai

Summary

QA Manager with 12 years of experience in end-to-end testing across Telecom, Insurance, Healthcare, and Life Sciences. Expertise in Salesforce.com CRM applications, including Leads, Contacts, Accounts, Cases, Opportunities, and Orders. Successfully automated a healthcare application using Selenium Web Driver and Java, and conducted API testing with Postman. Proven track record in coordinating UAT teams conducting Business Demo and delivering test strategies aligned with Agile methodologies.

Overview

14
14
years of professional experience

Work History

Salesforce QA Manager

Cognizant Technology Solution
Chennai
10.2021 - Current
  • Driven 8 teams across different location under Telstra International account involving 24 testers and coordinated test activity conducting agile ceremonies of daily scrum marching team towards successfull Go-Live.
  • Responsible for delivery of following documents "Test Strategy Report ,Requirement Traceability Matrix, Test Artifacts of UAT & PreProd Testing and Bug Tracker." and HTO signoff.
  • To improvise my learning curve,completed Certification on "Salesforce AI Associate" with 93% score at First attempt in Direct exam.
  • Responsible for delivering Weekly Demo to Business End users coordinating with cross functional teams and performing validation check at TestEvidence provided by End To End QA team.
  • Responsible for delivery of following documents "UAT Plan ,UST Dashboard, UAT Confluence tracker and Trainer video for end users".
  • Business Signoff for complete PAYG2 release ownership taken care with diverse knowledge on application and end user expectations.

Test Lead

Virtusa
Chennai
03.2016 - 10.2021
  • Worked as SME QA Lead as I was long runner in this account since the scratch from SOP Signoff.
  • Part of BI team and Automation team on 60:40% contribution.Developed automation framework using POM model with JAVA coding language and extent plugin for reporting.
  • Responsible for testing BI documents to be submitted to IS Government by hospital every quarter and testing the application developed to track vitals of in home patient by physician on every visit undergoing dialysis.
  • Received "Automation Champion " and " Best Team Player" award for delivering framework in narrow timeline.
  • Worked as a QA Lead responsible for testing CRM application built on Salesforce service Cloud.
  • Managed testing of customer cases across multiple channels, including email, phone, chat, and social media.
  • Tested various standard and dynamic objects and reports generated such as Case,Account,Contact etc.

Application Engineer

IBM
Chennai
12.2014 - 05.2016
  • Worked as Application Developer for AT&T Tools and Automation team.
  • Part of internal testing development team and Involved in developing testing framework using Selenium Web Driver using JAVA for AT&T applications.
  • Learned Selenium through this project and got interest driven towards testing.
  • Addressed Defects raised from each application team giving ideal code fix.

IT Consultant

CGI
Chennai
07.2011 - 10.2014
  • Got trained in Java and Dot net coding Language and Worked as a junior developer taking care of Bug fixes ,coding for utilities and minor module.
  • Got opportunity to get trained in Selenium Web Driver and contributed testing team by developing scripts for automation as well.
  • Received "Team Orientation Award" and " Pat on Back" award.

Education

BE - Electronics and Communication Engineering

Syed Amma Engineering College
Ramanathapuram
06.2011

Skills

  • Salesforce
  • Jira
  • Agile project management
  • UAT planning
  • Java and SQL
  • Selenium and Postman
  • Performance testing (JMeter)

Accomplishments

  • Certified Salesforce AI associate
  • Team Orientation Award and TAC Team Player Award for exemplary contribution to the team
  • Automation Champion award for demo delivered in InterCorporate event.

Timeline

Salesforce QA Manager

Cognizant Technology Solution
10.2021 - Current

Test Lead

Virtusa
03.2016 - 10.2021

Application Engineer

IBM
12.2014 - 05.2016

IT Consultant

CGI
07.2011 - 10.2014

BE - Electronics and Communication Engineering

Syed Amma Engineering College

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Keerthana S