Keerthana Devi Kannan
Chennai
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Amazon Development Center
Chennai
11.2020 - 07.2024
- Enhanced Customer Experience: Spearheaded a program to address significant customer experience issues related to the 'Delivered Not Received' concession, which impacted 3.39% of customer product returns in the US Marketplace. Engaged with 6 senior leaders to develop and implement a comprehensive program, identifying and addressing major system and process gaps.
- Implemented System Improvements: Collaborated with Last Mile Delivery and Buyer Abuse Prevention teams to launch a statistical model to prevent business account abuse and piloted a driver performance dashboard to monitor last mile delivery efficiency.
- Reduced Vendor-Influenced Returns: Tackled low vendor actionability (12% in 2022) by expanding the vendor self-remediation dashboard in Vendor Central and developing a tracking mechanism for vendor utilization of Amazon insights. Partnered with 4 stakeholder teams to initiate a Weekly Business Review (WBR) mechanism, achieving a 171.3% improvement in the vendor fix rate (from 12% to 32.56%) and a 33.85% reduction in revenue loss.
- Launched Successful Programs: Established the 'Egregious End of Life' program to address losses from vendor-discontinued ASINs, preventing outdated products reaching customers.
- Demonstrated Strategic Leadership: Influenced senior leaders across multiple internal teams (L8, L7, L6+) using data-driven insights. Proposed and executed a new customer experience policy , drove six upstream defect eliminations with potential savings of $168M.
Product Owner/Scrum Master
TVS Supply Chain Solutions
Chennai
08.2018 - 11.2020
- Coordinated and facilitated a distributed project team, ensuring seamless cross-functional collaboration among product owners, analysts, developers, and QA through daily stand-ups, reviews, retrospectives, sprint/release planning, demos, and other Scrum ceremonies.
- Partnered with senior management and the Business Processing team to align on product vision, prioritize features, and drive release development.
- Implemented test-driven development practices across all projects, enhancing overall product quality.
- Leveraged comprehensive knowledge of warehouse operations, transportation, and integrated logistics to standardize KPIs, enabling effective performance monitoring for the business.
- Collaborated with vendors to create a unified data template, integrating information from multiple sources to facilitate comprehensive performance analysis for management.
- Analyzed complex data from various sources, including customer ERP, Salesforce, and CW1. Designed and developed Power BI dashboard layouts to visualize key metrics.
- Supported the team in completing tasks on time, resolving intricate DAX queries, and overcoming project challenges.
- Aligned stakeholder insights and opinions to ensure agreement on product scope and roadmap.
Business Analyst
Maersk Global Services
Chennai
01.2017 - 08.2018
- Engaged with the business team and conducted Gemba walks to thoroughly understand business processes, translating these insights into detailed user stories in JIRA.
- Facilitated team and cross-team retrospectives, enhancing collaboration and building strong relationships among global team members.
- Drove impactful business decisions by delivering actionable insights from regular stakeholder engagements, leading to the elimination of over 600 manual reports and saving 5-6 hours of daily effort per FTE.
- Developed and maintained reports in Power BI and Palantir, providing the business with timely and actionable insights.
Customer Relationship Executive
Hexaware Technologies
Chennai
05.2016 - 01.2017
- Collaborated with clients to resolve their issues effectively and efficiently.
- Assisted the team in maintaining high-quality service standards and ensured tasks were completed within Service Level Agreements (SLAs).
Program Analyst Trainee
Cognizant Technology Solutions
Chennai
10.2014 - 02.2015
- Gained proficiency in using tools such as Excel and SQL for data analysis and reporting.
Education
Bachelor of Engineering - ECE
Avinashilingam University
Coimbatore04-2014
Skills
- Business Development
- Strategic Planning
- Revenue Growth
- Systems Optimization
- Project Management
- Data Analysis
- Program Reviews
- Proficient in Power BI, SQL
Websites
Certification
- Lean Six Sigma - Green Belt
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
Program Manager
Amazon Development Center
11.2020 - 07.2024
Product Owner/Scrum Master
TVS Supply Chain Solutions
08.2018 - 11.2020
Business Analyst
Maersk Global Services
01.2017 - 08.2018
Customer Relationship Executive
Hexaware Technologies
05.2016 - 01.2017
Program Analyst Trainee
Cognizant Technology Solutions
10.2014 - 02.2015
Bachelor of Engineering - ECE
Avinashilingam University
- Lean Six Sigma - Green Belt
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