KEERTHANA V

• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Identified needs of customers promptly and efficiently.
• Provided exceptional customer service by assisting clients with banking products, transactions, and inquiries.
• Processed account openings, deposits, withdrawals, and other banking transactions with accuracy.
• Collaborated with internal teams to enhance branch efficiency and achieve business growth.

· Supported onboarding by preparing materials and facilitating orientations.

· Managed employee records and updated HR database.

· Helped in performance appraisal and training coordination.

· Assisted in recruitment processes, including sourcing, screening, and interviewing candidates.

· Coordinated onboarding activities and conducted orientation sessions for new employees.

· Participated in employee relations initiatives, addressing queries and resolving concerns.