KEERTHI DAS
Hyderabad
Summary
Detail-oriented and analytical professional with over two years of experience in customer support and operations, skilled in investigating discrepancies, reviewing transactions, and adhering to strict SOPs and quality standards. Proven ability to handle sensitive data, document findings accurately, and communicate effectively with internal and external stakeholders. Well-suited for fast-paced environments requiring high judgment, accuracy, and independent decision-making in fraud and risk investigation roles.
Overview
4
4
years of professional experience
Work History
Associate Technical Support
Tech Mahindra
Hyderabad
03.2022 - 05.2024
- Reviewed customer-reported technical and billing issues, analyzing account details and transaction-related information to identify inconsistencies and potential risks.
- Followed defined SOPs and quality guidelines while handling sensitive customer data, ensuring compliance and accuracy in every case.
- Documented investigation steps, observations, and resolutions clearly in internal systems for audit and quality review.
- Communicated with customers via phone, email, and chat to gather additional information required for issue resolution.
- Collaborated with internal teams to escalate complex cases and resolve variances in information.
- Met assigned productivity and quality targets in a high-volume, fast-paced environment.
- Recognized for consistently delivering high customer satisfaction and exceeding performance metrics.
Education Counsellor
Abacus Overseas Education Advisors
Hyderabad
07.2020 - 08.2021
- Evaluated student profiles and documentation to ensure accuracy and completeness before processing applications.
- Maintained confidential records, assessment data, and detailed session notes in compliance with organizational policies.
- Communicated effectively with students and internal teams to clarify discrepancies and provide accurate guidance.
Education
Bachelor of Commerce -
St. Mary’s Centenary Degree College
Hyderabad01.2020
Intermediate - Civics, Economics, Commerce
St. Ann’s Junior College
Hyderabad01.2016
Secondary School Certificate (SSC) -
St. Alphonsus High School
Hyderabad01.2014
Skills
- Fraud and risk investigation
- Transaction review and analysis
- SOP and policy adherence
- Documentation and case annotation
- Attention to detail and accuracy
- Root cause analysis
- Customer communication
- MS Excel
- Microsoft Office
Accomplishments
Awarded for delivering consistent performance in process-driven and compliance-focused work.
Timeline
Associate Technical Support
Tech Mahindra
03.2022 - 05.2024
Education Counsellor
Abacus Overseas Education Advisors
07.2020 - 08.2021
Bachelor of Commerce -
St. Mary’s Centenary Degree College
Intermediate - Civics, Economics, Commerce
St. Ann’s Junior College
Secondary School Certificate (SSC) -
St. Alphonsus High School