Keerthi Menon

Handling languages and localization/subtitle service of the huge client ESSILOR.

Maintaining day to day contact and coordination between Transcreation Management, Production Teams (Digital/Print/Broadcast), client stakeholders and linguist teams.

Responding to client language briefs / campaigns and full management of multilingual projects from briefing / planning through to delivery.

Handling end to end services of the project starting from jobs creation, cost estimates and PO's against the job,maintaining files related to the project.

Communicating with clients and talents for brief's.

• Providing localization services for Warner Bros
• And Netflix
• Ensuring client requirements are communicated to respective departments and getting files delivered to client on time
• Creating work orders, redelivery requests and other service requests
• Investigating and resolving client inquiries/requests/complaints quickly
• Monitoring files and reports
• Handling billing and other project related requirements
• Training new personnel.

• Handled creative requirements of
• ITC/WIPRO/BAMBINO/KURLON
• Maintaining the books of accounts, other financial records, revenue calculation etc
• Performing billing, collection, creation of estimates and PO's, approvals from clients
• Maintaining the petty cash/statutory payments/ reimbursement related queries
• Organize domestic travel arrangements for
• Windows
• Excellent
• SAP
• Average employees for shoot, including all transportation and hotel stays
• Kept physical files and digitized records organized for easy retrieval during audits
• Managed files and records of clients and adhered to safety procedures to prevent breaches and data misuse
• Delivered clerical support by efficiently handling wide range of routine and special requirements
• Handling the media IB booking (entering bills into the system individually and transferring payments to the media channels respectively)
• Traveling to client sites to facilitate presentations and meetings.

• Handling team of 4 tele callers
• Maintaining customer database and organizing fests/advertisement to gather customer information
• Contacting advertisers (hoarding/billboards/channels/radio stations etc.)
• Providing team with database, monitoring their calls with customers, and providing feedbacks to ensure quality and customer satisfaction
• Expanded territory by warm calls to customers interested and sending them required details about our projects
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns/challenges
• Worked with other departments (sales and account) to deliver solutions according to schedule and per customer requirements
• Traveling to our sites to facilitate presentations and meetings with customers
• Maintaining sales reports/incentive reports
• Proposed app changes/modifications to meet changing customer demands.

• Offered service to AT&T customers
• Providing effective and quick solutions to customer queries through chats/calls
• Troubling shooting issue remotely or by scheduling technician at customer's site
• Managed high levels of calls/chat flow and responded to technical support needs
• Retained existing clients by extending high quality and efficient support service
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Handling escalations
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.