Summary
Overview
Work History
Education
Skills
Timeline
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Keerthi MS

Keerthi MS

Bangalore

Summary

Seeking a position to utilize my skills and abilities in an organization that offers professional growth while being resourceful, innovative and flexible.

Motivated professional with five years of experience in the logistics industry. Assisting management in ensuring efficiency, quality measures and quantity targets within the required timeframe. Contributed five years in Banking with international and domestic process. Excellent communicator and coordinated with various departments to successfully attain benchmarks productively. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

2023
2023
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Lead - Central City Logistics

Flipkart
7 2022 - 7 2024
  • Drive Programs for CL with high Ownership and deliver the projects in stipulated time with strong stakeholder alignment towards the common goal
  • Daily SCM metrics monitoring and call out resolutions- Coordination with Planning, Design, Tech team to resolve capacity callouts, seller escalations, network speed deviations and tech issues
  • Retrieve and analyze data using Crons, FDP, R/Python, MS access and SQL to share insights with stakeholders
  • Create MIS and a data repository for pattern and trend analysis
  • Scheduled war rooms daily to identify hotspots and coordinated with hubs to clear CPD and EOB shipments for Non-Large and Grocery shipments

Senior Executive

Udaan
02.2019 - 07.2022
  • Worked closely with operations and tech to ensure the hassle-free deployment and faster adaption to new products and capabilities deployed at transport centers, warehouses and last mile hubs
  • Played a key role in identification of bugs and timely highlight of it to ensure no outages and identify the bottleneck and implement fixes as soon as possible
  • Ensured manpower readiness, training and vehicle onboarding is aligned with warehouse, hubs, and transport center for smooth flow of operations
  • Rectified and troubleshooted issues related to tech, TAT breach, status change, payments
  • Validated QC tasks raised by the last mile hubs
  • Generated reports on RTO Claims and analyzed the data for further Seller Audits
  • Recognized for high quality in work and was promoted as a Return Ops Lead in Feb 2020

Executive

Swiggy
12.2017 - 02.2019
  • Assisted customers with order queries through chat
  • Co-ordinated with delivery executives and stakeholders on the complaints raised by the customers

Team Lead

Concentrix Daksh-Axis bank
07.2015 - 12.2016
  • Ensuring timely closures of service requests and complaints by the team
  • Managed reporting, MIS, tracking and database management of all learning systems
  • Monitored and tracked the performance towards key metrics
  • Scheduled weekly meetings with the team and shared feedback
  • Audited the service requests and complaints raised by the team to ensure high accuracy without any deviations
  • Ensure that the behavioral aspect is an example for the rest of the team

Senior Executive

Standard Chartered
01.2013 - 04.2015
  • Handled client’s call and raised requests for address change, Income change, reversal of bank financial charges and fraudulent transactions
  • Made necessary changes to address post validating the documents
  • Follow up with stakeholders for the closure of complaints raised
  • Handled escalation calls in the absence of team lead

Executive-Collections

IBM Daksh
07.2011 - 12.2012
  • Handled outbound calls daily with goal of collecting owed debt for a bank based in Australia
  • Recorded all information regarding financial status of customers and follow up on past due accounts on Electronic journals
  • Prepare and submit monthly reports on the approved electronic journals/kept promises
  • Awarded as a Star Performer for the year 2012 on achieving highest promises
  • Processing a valid electronic journal timely between customer accounts when customer is not reachable

Education

Pre-University College (XII) -

Christ Junior College
01.2005 - 01.2007

Bachelor of Commerce - Finance and Accounts

SSM-RV College
01.2007 - 01.2010

Skills

Proficiency in Excel

Proficiency in Google Sheets

SCM tools- TMS and ERP

Ticketing tools CRM, C1S-Oracle based and Open span

Problem Solving

Process Improvement

Stakeholder Management

Customer Experience

Timeline

Senior Executive

Udaan
02.2019 - 07.2022

Executive

Swiggy
12.2017 - 02.2019

Team Lead

Concentrix Daksh-Axis bank
07.2015 - 12.2016

Senior Executive

Standard Chartered
01.2013 - 04.2015

Executive-Collections

IBM Daksh
07.2011 - 12.2012

Bachelor of Commerce - Finance and Accounts

SSM-RV College
01.2007 - 01.2010

Pre-University College (XII) -

Christ Junior College
01.2005 - 01.2007

Lead - Central City Logistics

Flipkart
7 2022 - 7 2024

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Keerthi MS