Keerthi Mustipally
Hyderabad
Summary
Senior process executive with extensive experience in healthcare. Specializes in managing customer inquiries and processing insurance claims while ensuring compliance with industry standards. Committed to enhancing operational efficiency through problem-solving and adaptive coordination in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions
Hyderabad
03.2024 - 04.2026
- Accurately billed insurance claims, ensuring compliance with healthcare industry standards and requirements.
- Integrated healthcare regulations into processes, achieving high accuracy in claims processing and customer interactions.
- Investigated billing discrepancies and claims concerns by coordinating with internal teams for swift resolutions.
- Processed high volumes of inbound calls, delivering precise information while enhancing customer experience.
- Delivered prompt support to customers via inbound calls, resolving inquiries about healthcare services and claims statuses to enhance satisfaction.
- Maintained detailed records of customer interactions, ensuring accurate documentation and effective issue resolution.
- Coordinated with team members to streamline handling of customer queries and billing tasks, contributing to service excellence.
Education
Bachelor of pharmacy -
Avanthi Institue of Phamaceutical Sciences
Mustipally, Keerthi07-2023
Board of Intermediate -
Sri Gayatri Junior College
03-2019
SSC -
Krishnaveni Talent School
03-2017
Skills
- Process improvement
- Healthcare compliance
- Customer service
- Adaptive coordination
- Affiliative leadership
- Problem solving
Certification
• Certified in communication by Udemy.
• Certified in Excel by Udemy.
• Certified in revenue cycle management.
• Certified in Excel by Udemy.
• Certified in revenue cycle management.
Accomplishments
Performer of the month for three months straight. Promoted to senior process executive within eighteen months.
LANGUAGES
- English
- Telugu
- Hindi
HOBBIES AND INTERESTS
- Listening to Music
- Sleeping
- Cooking
DISCLAIMER
- I hereby solemnly affirm that all the details provided above are true to the best of my knowledge
Timeline
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions
03.2024 - 04.2026
Bachelor of pharmacy -
Avanthi Institue of Phamaceutical Sciences
Board of Intermediate -
Sri Gayatri Junior College
SSC -
Krishnaveni Talent School