Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Venkata Satyanarayana Galla

Visakhapatnam

Summary

Dynamic Senior Process Executive with PATRA, skilled in Quality Assurance, and employee training. Successfully enhanced service quality by monitoring client feedback, and implementing improvements. Known for exceptional communication skills and empathy, fostering strong relationships and ensuring customer satisfaction. Pursuing a new position where hard work and honesty will be valued.

Overview

9
9
years of professional experience

Work History

Senior Process Executive

PATRA
Visakhapatnam
07.2016 - Current
  • Overseeing daily operational activities of a specific process and ensuring they comply with standards and guidelines.
  • Maintaining a comprehensive understanding of the process, including its purpose, outputs, and the actions required to deliver these outputs ensuring all tasks within the process are completed accurately, efficiently, and in a timely manner.
  • Identifying and implementing process improvements to enhance productivity and efficiency.
  • Managing process-related risks and issues, implementing corrective actions when necessary stakeholders Training and supporting team members in the execution of the process.
  • Strong analytical abilities to evaluate business processes, anticipate requirements, and identify areas for improvement.

Education

Bachelor of Technology - Information Technology

Baba Institute of Technology & Sciences
Visakhapatnam
05-2014

Skills

  • Employee Training
  • Empathy
  • Communication Skills
  • Process improvement
  • Quality Assurance
  • Training and Mentoring
  • Effective Communication
  • Adaptability to change

Languages

Telugu
First Language
English
Proficient (C2)
C2

Timeline

Senior Process Executive

PATRA
07.2016 - Current

Bachelor of Technology - Information Technology

Baba Institute of Technology & Sciences

Similar Profiles

CREATE PROFILE
Venkata Satyanarayana Galla