Deepika A
Namakkal
Summary
Dynamic Senior Process Executive at Cognizant with a proven track record in quality control and team leadership. Successfully identified operational improvements, enhancing efficiency and accuracy in data management. Skilled in employee training and fostering a collaborative environment, I excel at driving project success and maintaining high standards in all processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant
Coimbatore
08.2016 - Current
- Identified areas of improvement in operational processes and procedures within SME.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Facilitated training sessions for new employees on company policies and procedures.
- Maintained up-to-date records of all transactions related to SME activities.
- Organized client meetings to provide project updates.
- Managed the daily operations of data entry teams, including scheduling staff, assigning tasks, monitoring progress and providing feedback.
- Created, maintained and updated databases with accurate information in a timely manner.
Education
Bachelor of Arts - English Literature
Sri Vani Mr
Namakkal04-2016
Skills
- Quality control
- Employee training
- Data management
- Data analysis
- Team leadership
- Document preparation
Affiliations
- Volunteering in company events
- Mentoring new employees
- Participating in process improvement initiatives
- Attending training sessions or workshops.
Accomplishments
- Star Performer Award – Recognized for consistently meeting and exceeding monthly targets for 3 consecutive quarters
- Best Team Player – Awarded for supporting cross-functional teams during process migration
- Client Appreciation Certificate – Received positive feedback and certificate from the client for quality and timely delivery
- Above & Beyond Award – Honored for handling additional responsibilities during team shortage
Certification
- Microsoft Excel – Advanced Level – [Udemy], [2017]
- MS Office Specialist Certification – Microsoft (Excel, Word, PowerPoint), [2017]
- Data Entry and Accuracy Certification – [Udemy], [2019]
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Key Achievements
- Automated weekly report using Excel formulas and reduced manual effort by 40%
- Supported SME role during critical transition phase with zero errors
Timeline
Senior Process Executive
Cognizant
08.2016 - Current
Bachelor of Arts - English Literature
Sri Vani Mr
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