Manish Khilwani
Ulhasnagar
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
Navi Mumbai
11.2018 - Current
- Responded to customer inquiries regarding technical issues and installations via calls and emails. Coordinated technician schedules while ensuring customer readiness, and communicated the same to technicians.
- Conducted comprehensive quality training sessions for new hires.
- Acquired hands-on understanding of future processes during a client site visit in Bangalore.
- Transitioned to healthcare project following process downsizing. Aided doctors and hospital personnel with details on medical claims and queries.
- Moved to new department, specializing in Mortgage processes. Contributing to operations of prominent financial service provider. Handling various inquiries from borrowers through email communication.
- Taking training sessions and email drafting sessions for new joiners.
Senior Associate
Sutherland Global Services
Navi Mumbai
12.2014 - 10.2018
- I started as an associate, where my job responsibilities were to handle live chats from end-user customers. Resolving their queries related to technical issues, and scheduling technicians.
- Promoted to Senior Associate to manage premium customer accounts.
- Managed various forms of communication including emails, chats, and calls.
- Oversaw assignments delegated to SMEs.
- Facilitated setup of operations at a new site.
- Conducted training sessions for new joiners at backup site on common queries and solutions.
Education
Bachelor Mass Media Studies - Media, Advertising, Communication
CHM College, Ulhasnagar (Mumbai University)
Ulhasnagar06-2018
Skills
- Workflow Analysis
- Cross-functional team leadership
- Business expansion
- Pipeline Oversight
- Compliance Management
- Operational Efficiency Enhancement
- Quality Control
- Client communication
Affiliations
- Actively voluntering for Cognizant various outreach programs.
- Volunteer, Sunder Shewak Sabha Trust – Providing financial assistance to students pursuing higher education
Languages
Sindhi
First Language
English
Upper Intermediate (B2)
B2
Marath
Elementary (A2)
A2
Timeline
Senior Process Executive
Cognizant Technology Solutions
11.2018 - Current
Senior Associate
Sutherland Global Services
12.2014 - 10.2018
Bachelor Mass Media Studies - Media, Advertising, Communication
CHM College, Ulhasnagar (Mumbai University)
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