Divij Setia
New Delhi
Summary
2020 Graduate, enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in Problem solving, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
3
3
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies
06.2021 - Current
- Worked under client oriented environment
- Closely worked with client process knowledge and process management
- Worked for different process from backend to customer oriented
- Worked closely with solving process gaps
- Responsible for completing daily target of productivity and quality
- Responsible for mentoring and Training new employees.
Process Executive
SLD Travel Agencies
Delhi
11.2020 - 05.2021
- Worked under client oriented environment
- Worked with different process like client information and problem solving
- Worked for problem solving process management
- Responsible for meeting daily targets of productivity and quality.
Education
B.Voc (Software Development) - undefined
Guru Nanak Dev Institute of Technology
01.2017 - 1 2020
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Goodley Public School
Skills
Microsoft ExcelMicrosoft PowerPointMicrosoft Word
Operational Excellence
Workflow Analysis
Process Mapping
Report writing skills
Compliance Management
Coaching and Mentoring
Data Tracking
Data review
Workflow Design
Customer Service Management
Timeline
Senior Process Executive
Cognizant Technologies
06.2021 - Current
Process Executive
SLD Travel Agencies
11.2020 - 05.2021
B.Voc (Software Development) - undefined
Guru Nanak Dev Institute of Technology
01.2017 - 1 2020
undefined
Goodley Public School