Vaishnavi Kyatham
Senior Process Executive
Hyderabad
Summary
Highly enthusiastic senior process executive with 4 years of client interface experience while maintaining 100% metrics. Independent and a great team player, training new team members with mentoring support. Good problem solver, able to multitask and consistently finish projects before their deadlines. Seeking to leverage my experience and to make use of my communication skills and interpersonal skills to serve the organization.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Process Executive
Cognizant Technology Solutions (Google Maps)
Hyderabad
10.2018 - Current
- Working as a Senior operator at the client site (Google) by learning the client’s requirements towards their application and coordinating with the onsite team.
- Analyze and interpret user data input, to clean and enrich the data using integrated tools associated with the project and managing big data effectively.
- Identifying the cause of data failures and troubleshooting the problem for the solution accordingly.
- Good Knowledge in Google spreadsheets, MS Excel and pivot tables.
- Compiling reports like workflows allocation, team level day-to-day duties reports, timesheets, and other metric reports.
- Weekly RCA is done for locales and sites, across the process for both productivity and quality to improve the threshold expected by the client.
- Training and mentoring support to the team members with the policies of work and helps them implement the work policies aligned with the project.
- Identified and resolved process issues to drive optimal workflow and business growth.
Education
BBA - Marketing
Vishwa Vishwani Business School
Hyderabad 08.2015 - 09.2018
Intermediate - MEC
Sri Medha V Junior College
Hyderabad 06.2012 - 04.2014
SSC -
Geetha High School
Toopran, Medak, IN 04.2001 -
Skills
Microsoft Excel
Accomplishments
- Received an Award for handling team level tasks which helped the team to
meet all the SLA's. - Received an Award for exemplary performance while working on multiple tasks and maintaining 100% metrics.
- Received an award from the Higher level management for Maintaining quality and balancing error-rate overall year.
- Volunteered for a Job fair conducted at National Institute for Micro Small and Medium Enterprises and also received a certification award for the good work.
Declaration
I hereby declare that the above information is correct and true to the best of
my knowledge and belief.
Timeline
Senior Process Executive
Cognizant Technology Solutions (Google Maps)
10.2018 - Current
BBA - Marketing
Vishwa Vishwani Business School
08.2015 - 09.2018
Intermediate - MEC
Sri Medha V Junior College
06.2012 - 04.2014
SSC -
Geetha High School
04.2001 -
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