Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Seshadri N

Bangalore

Summary

Experienced Supply chain management in order management and reliable Quality Assurance professional to ensure the highest quality outcomes possible. Excellent communicator, able to work with clients. While providing high-quality customer satisfaction every step of the way.

Overview

4
4
years of professional experience

Work History

Senior Process Executive

Infosys BPM
Pune
03.2023 - Current
  • Oversaw the end-to-end supply chain operations, focusing on order fulfillment and inventory management.
  • Mainly dealing with external order operation functions including purchase order confirmation, invoice cancellation process, unconfirmed order followup with the suppliers, delayed orders follow-up
  • Assisting the finance CoE team in the investigation if any mismatch happens between supplier's invoices and purchase order
  • Handling entire process from PR to PO Releasing & order confirmation from supplier in SAP
  • Resolved escalated customer issues related to orders and deliveries, maintaining high customer satisfaction.
  • Coordinated with warehouse and logistics teams to schedule shipments and monitor delivery timelines.
  • Developed and maintained strong relationships with key accounts to enhance customer retention.

Quality Analytics

Teleperformance
10.2020 - 11.2022
  • Auditing Emails and Calls to ensure processes to minimize errors and returns
  • Receive and process customer orders accurately and efficiently
  • Controlling and maintaining all quality system from material until finished goods
  • Consolidate data with reference to Call audits and company call quality billing
  • Took care of customer queries/resolution/complaints via emails on a regular basis
  • Helped in providing solutions for the complaint brought by clients on a dayto-day based and gave suggestions to clients for better processes
  • Accurate reporting of client's deliverables status
  • Knowledge and understanding of end-to-end Client onboarding processes-preferable
  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
  • Analyse data to identify areas for improvement in the quality system

Education

BCA -

Bangalore university

Skills

  • Order Management
  • Supply chain analysis
  • Invoicing and Billing
  • SAP ERP
  • Microsoft Excel
  • Microsoft PowerPoint
  • Purchase Order Management

Accomplishments

  • Attended various NCC camps in All India Level and District level.
  • Was a part of Grand Global Peace meet.

Timeline

Senior Process Executive

Infosys BPM
03.2023 - Current

Quality Analytics

Teleperformance
10.2020 - 11.2022

BCA -

Bangalore university

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Seshadri N