Pavithran P
Business Process Services
Coimbatore
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution.
Hardworking Process Executive adept at working with customers to rectify and resolve issues by collecting everything related to projects and make that done.
Am defined as a Strong leader and problem-solver dedicated to streamlining operations and wish to make a new way of making things done wherever the chances are provided.
Overview
5
5
years of post-secondary education
Work History
Senior Process Executive
Cognizant Technology Solutions Ltd.
Coimbatore
4 2015 - Current
- Handling both Provider & Member submitted claims, Do Rework, Multiple checks to make things work better for clients.
- Maintained positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Championed continuous improvement, driving process innovation, and adopting best practices across the organization.
- Provider support (customer support) - Validated the queries requested by the provider, analyzing queries and providing response.
- Randomly we used to Audit cases which we produce, to make sure that everything looks fine.
- Involving in giving daily and weekly status reports to clients.
- Effective Team player and possess good Technical and Analytical skills.
- Worked as a crucial and critical resource to continue the business in any kind of situation.
- Managed to Hit Highest number among everybody in both Production and Audit.
Education
Bachelor of Science - Information Technology
SNMV CAS Coimbatore, Bharathiar University
Coimbatore, India 06.2011 - 04.2014
Higher Secondary - Higher Secondary
C.S.I Boys Hr. Sec. School, State Board
Near Thayar Madam Hospital 06.2010 - 04.2011
SSLC - SSLC
C.S.I Boys Hr. Sec. School, State Board
Near Thayar Madam Hospital 06.2008 - 04.2009
Skills
Workflow Analysis
Adaptability and Flexibility
Decision-Making
Problem-Solving
Interpersonal Skills
Adaptability
Problem-solving abilities
Team Collaboration
Efficiency Improvement
Operational Excellence
Business process improvement
Workflow Analysis
Personal Information
- Date of Birth: 09/15/93
- Marital Status: Married
Languages
English, Tamil and Malayalam
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Interests
Painting & Video editing
Timeline
Bachelor of Science - Information Technology
SNMV CAS Coimbatore, Bharathiar University
06.2011 - 04.2014
Higher Secondary - Higher Secondary
C.S.I Boys Hr. Sec. School, State Board
06.2010 - 04.2011
SSLC - SSLC
C.S.I Boys Hr. Sec. School, State Board
06.2008 - 04.2009
Senior Process Executive
Cognizant Technology Solutions Ltd.
4 2015 - Current