Keerthi P
Hyderabad
Summary
To work in an organization where every assignment is a challenge, which gives me an opportunity to learn and improve my skills and knowledge though the hard work.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Pvt Ltd
Hyderabad
01.2023 - Current
- Company Overview: Working for Apple, India
- We usually get Emails from either the business owners or from the users regarding any changes related to their business in Apple Maps
- My role as RTI, Comms is to take care of the issues regarding Apple Maps as I was working for Apple, India
- We usually get Emails from either the business owners or from the users regarding any changes related to their business in Apple Maps
- Along with the Business owners, sometimes customer also reach out to us requesting to change/ add/ remove any attribute in their business
- Working for Apple, India
- We usually get Emails from either the business owners or from the users regarding any changes related to their business in Apple Maps
Analyst
Virtusa System Pvt Ltd
Hyderabad
07.2021 - 11.2022
- Worked as an Analyst for the client Google
- Where as my role is to check whether the images in advertisement is published are related to the same business
- If client forwarded images are safe without any nudity we need to create a business url and submit it in Google ads
Customer Service Associate
Intelent Global Services Pvt
Hyderabad
11.2015 - 01.2017
- My role as a customer Service Associate is to take care of the queries through calls, chat and emails for a process called Axis Bank
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed and actualized customer service initiatives to decrease wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Informed customers about special promotions and provided detailed information for various products
Education
B.com - computer
R.B.V.R.R. women's college
01.2015
Intermediate - C.E
Sree Vani College
01.2012
S.S.C -
service guild high
01.2010
Skills
- Windows
- Ms-Word
- Basic Knowledge of computers
Languages
- Hindi, Bilingual or Proficient (C2)
- Telugu, Bilingual or Proficient (C2)
- English, Bilingual or Proficient (C2)
Timeline
Senior Process Executive
Cognizant Technology Pvt Ltd
01.2023 - Current
Analyst
Virtusa System Pvt Ltd
07.2021 - 11.2022
Customer Service Associate
Intelent Global Services Pvt
11.2015 - 01.2017
B.com - computer
R.B.V.R.R. women's college
Intermediate - C.E
Sree Vani College
S.S.C -
service guild high
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