Keerthi Reddy
Customer Service Representative
Bengaluru
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Representative
24[7]
10.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Recruitment Executive
Careers Connect
01.2020 - 07.2022
- Coordinated with other departments to support hiring needs, working closely with human resources.
- Maintained through understanding and knowledge of hiring process, recruitment strategies and staffing industry trends.
- Oversaw and managed onboarding processes and programs to successfully integrate new, transferred and promote employees.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
Education
Bachelor Of Computer Application - Computers
Government First Grade College
Bengaluru 04.2001 -
PUC - PMCS
Sri Chaitanya PU College
Bengaluru 04.2001 -
SSLC -
New Indus Valley Residential School
Bengaluru 04.2001 -
Skills
Tele sales Techniques
undefinedTimeline
Customer Service Representative
24[7]
10.2022 - Current
Recruitment Executive
Careers Connect
01.2020 - 07.2022
Bachelor Of Computer Application - Computers
Government First Grade College
04.2001 -
PUC - PMCS
Sri Chaitanya PU College
04.2001 -
SSLC -
New Indus Valley Residential School
04.2001 -
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