Amraaz Ibrahim
Mangalore
Summary
Organized individual seeking a quality environment where I can share and enrich my knowledge, aiming for opportunities in your esteemed organization. I aspire to enhance my quality and system managerial skills while realizing my potential under proper guidance and effectively contributing to team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Representative
Concentrix
09.2023 - 03.2024
- Led and monitored supply chain operations to ensure efficiency and meet delivery timelines
- Supervised procurement and distribution processes, ensuring smooth end-to-end supply chain management
- Coordinated order fulfilment activities, maintaining accuracy and timely completion
- Analysed performance metrics (KPIs) to identify bottlenecks and drive operational improvements
- Collaborated with internal teams to streamline resource allocation in alignment with company goals
- Devised and implemented cost-saving strategies to optimize logistics operations
Customer Service Representative
Axis Bank
03.2022 - 06.2023
- Delivered exceptional customer service by processing product orders and handling service upgrades
- Fostered strong relationships with clients, achieving sales targets and improving customer loyalty
- Efficiently addressed and resolved customer service inquiries, ensuring satisfaction and retention
- Managed escalated customer issues, providing timely solutions and enhancing service standards
- Supported fulfilment of product orders and offered guidance through various communication platforms
Education
MBA - Human Resource and Finance
SDM PG Centre for Management studies and Research
01.2021
BCom -
Mangalore Academy of Professional Studies
01.2019
Skills
- Good Communication Skills
- Strong Interpersonal Skills
- Client Relationship Management
- Resilience and Adaptability
- Logistics Optimization and Planning
- Tele Sales Techniques
- Order Fulfilment and Accuracy
- Administrative Support
- Team Collaboration and Leadership
- Complaint Handling
- Acquired knowledge in Internet Applications (Microsoft Office Suite: Excel, Word, PowerPoint)
Certification
- Microsoft Office Specialist (MOS- Word, Excel, PowerPoint and Outlook)
- VAT/GST
Languages
English
Hindi
Malayalam
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Hobbies and Interests
- Fitness
- Football
Timeline
Operations Representative
Concentrix
09.2023 - 03.2024
Customer Service Representative
Axis Bank
03.2022 - 06.2023
MBA - Human Resource and Finance
SDM PG Centre for Management studies and Research
BCom -
Mangalore Academy of Professional Studies
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