Keerthi rani Arcot
Hyderabad
Summary
Results-driven PMO and Business Analyst with 14 years of experience aligning strategic business objectives with tactical project execution. Expert in requirements gathering, process optimization, and cross-functional team leadership. Proven track record of delivering complex enterprise solutions, optimizing resource allocation, and driving continuous improvement
Overview
14
14
years of professional experience
Work History
Associate business manager
HCL Technologies( Thryve project )
hyderabad
04.2022 - Current
- From HCL assigned to Thryve project
- Been part of multiple teams ( RENO, CCT, Satellite teams ).
- Worked on Monthly release projects where my role was analyzing the requirements from on shore, writing the valid user story, once the developing coding is completed, was been part of UAT testing
- Worked on quarterly release projects where we need to freeze entire updates before the release. Follow up with two different teams, running reports by comparing the changes in test regions and sending timely mails to both on shore and off shore and validating all the required changes.
- Picked up additional tasks to aid team success.
- Guided teams in product merchandising and inventory management.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Acted as first point of call for queries around deliverables and problem solving to maintain smooth running operations.
- Managed project team, coordinating contractor activities to execute projects under-budget and within strict deadlines.
- Developed comprehensive project plans, including timelines, milestones, and resource allocation.
Specialist
Randstad offshore services
08.2020 - 03.2022
- Experience on time sheet based website creation
- Worked on multiple states, documenting all the details for creating website
- Followed SDLC process as a business Analyst by following full software life-cycle implementation, upgrades, production support, rollout & enhancement from business analysis, testing, cut-over & migration.
- Trained and guided team in developing the website by creating sprints and maintaining high standard output details.
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
Business Analyst
Cognizant Technology Solutions
03.2016 - 07.2020
- Experience on working with SDLC methodologies like Agile.
- Worked on Electronic Medical Health Records system, which helped
both provider, patient and business, tracking the health records. - Worked on Client Tool system for End User, billing the claims to
insurance and have a track of the claims. - Worked on Prior Authorization, created Authorization forms which
helped both patient and provider. - Helped provider in upgrading the prior authorization process by giving ideas for creating website instead of using forms and reducing the time.
- Performing the team related tasks on time with 100% quality.
- Following up with Insurance plan regarding payments and resolving the AR. Worked on Archived/Unarchived Check’s (weekly and monthly).
- Updating the Total AR dollar report & 45+ accounts Report on monthly basis. Calling Insurance plans regarding any further information on claims/Invoices.
Senior Process Executive
HGS
03.2014 - 03.2016
- Started with US healthcare eligibility and worked on different denials.
- Prepared and managed insurance budgets, keeping expenses within providers expectations.
- Assisted with monitoring of spend for all insurance claims by maintaining accurate records of settlements made.
- Prioritizing my work according to ageing claims by aiming for higher dollar value claims and research claims and recommend appropriate action code, also recommend billing of new claims on UBO4 or CMS 1500 forms if required.
- Exceeded goals through effective prioritization and consistent work
ethic.
Executive
HDB financial services
11.2012 - 03.2014
- Worked as credit card collection agent
- Collected monthly based credit card amounts by achieving 80%-90% collection with customer satisfaction.
- Worked on different teams as Low POS, Mid POS, and High POS.
- Always maintained customer satisfaction feedback.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
Education
Bachelor of Technology - Engineering & Technology
SV College Engineering & Technology
Hyderabad, TG2012
Intermediate -
New Vision Jr
2008
Sri Krishnaveni Talent High
School
2006
Skills
- Dashboards
- Good Communication Skills
- Good skills in Team Management
- Responsible, dedicated and Self Motivated
- Ideas for the project (Recently gave idea for automation for one of the project where we can reduce hours leading to profit)
- Multitasking
Accomplishments
- Medicare & Medicaid Payers
- Denial Management
- Requirement Gathering
- Ran weekly A/R aging report, decreased accounts in A/R of 120+ days from 76% to 23%
- Special Recognition for resolving 176 accounts aging 360+ days for
- Medicaid HMO Insurance worth of $1.2M
- Setting up organization level QA team under the supervision of hierarchy by creating audit parameters, Audit Templates, Quality
- Billing expert for both T&M and Milestone billing.
- Budget and Forecasting maintenance.
- Optimization of the project
Timeline
Associate business manager
HCL Technologies( Thryve project )
04.2022 - Current
Specialist
Randstad offshore services
08.2020 - 03.2022
Business Analyst
Cognizant Technology Solutions
03.2016 - 07.2020
Senior Process Executive
HGS
03.2014 - 03.2016
Executive
HDB financial services
11.2012 - 03.2014
Bachelor of Technology - Engineering & Technology
SV College Engineering & Technology
Intermediate -
New Vision Jr
Sri Krishnaveni Talent High
School