KEERTHIKA MUTHUVIJAYAN
Tirunelveli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Catalog Specialist
Amazon
Hyderabad
09.2024 - 01.2025
- Process - DLV/S (Driver License Verification/Sentinel)
- Verifying the driver's license and the selfie provided by the driver at the time of delivery.
- Verifying 180 licenses per hour.
Senior Catalog Specialist
Amazon
Chennai
04.2022 - 12.2023
- Process: Subscribe and Discover (Sndbox-Ops)
- Launched subscription products on the Amazon detail page.
- Handled seller queries and helped them with creating and modifying their product page.
- Worked with internal technical teams to dive deep into seller issues and provide resolutions on time.
- Reaching out to sellers via email to close their issue tickets on time.
- Tracked feedback from customers about products listed in the company's catalogs and reported findings as needed.
Technical Support Associate
Tech Mahindra
Chennai
02.2021 - 01.2022
- Process - Telstra (Internet Troubleshooting - Chat)
- Resolving customers' internet-related issues.
- Software troubleshooting and handling mail issues.
- Order analysis, operating system analysis.
- Billing issues and maintenance service operations.
- Scheduling a technician's visit to the customer's premises.
IT Executive (CS)
Sutherland Global Services
Chennai
07.2017 - 12.2018
- Process - DIRECTV (TV Subscription - Chat)
- Subscription troubleshooting, mail issues, and app issues.
- Order analysis, operating system analysis
- Player MAC and iOS, technical support, and maintenance.
- Service operations.
- Scheduling a technician's visit to the customer's premises.
- Provided technical support to users in troubleshooting hardware and software issues.
Education
Higher Secondary Certificate -
Sakthi Vinayakar Hindu Vidyalaya Higher Secondary School
Thoothukudi01.2013
Secondary School Leaving Certificate -
X-AN Matriculation School
Thoothukudi01.2011
B.E - Computer Science and Engineering
Francis Xavier Engineering College
TirunelveliSkills
- Technical troubleshooting
- Customer relationship management
- Problem solving
- Catalog optimization
- Catalog maintenance
- Written communication
- Multitasking Abilities
- Excellent communication
- Active listening
- Deadline oriented
- Time management
- Seller support
- Subscription management
Personal Information
- Date of Birth: 11/14/95
- Gender: Female
Languages
- Tamil
- English
Extracurricular Activities
State first in ESSAY WRITING competition Various prizes in school level dance competition
Hobbies and Interests
- Out of work, I love to sing and dance.
- I like watching interesting series/drama.
Inplant Training
- HARDWARE & NETWORKING, ETHICAL HACKING, CLOUD COMPUTING, EMBEDDED SYSTEMS, HR & SOFTWARE PLATFORMS, HCL Career Development Centre, Chennai
- BIG DATA, DATABASE MANAGEMENT SYSTEMS, CMC Academy, Tirunelveli
Languages
Tamil
First Language
English
Proficient (C2)
C2
Affiliations
⦁ Attended workshop on “APPLE IOS DEVELOPMENT” organized by Heuristic Software Solutions
⦁ Participated in “TECHNICAL QUIZ” at technical symposium held by CMC Academy, Tirunelveli
Timeline
Catalog Specialist
Amazon
09.2024 - 01.2025
Senior Catalog Specialist
Amazon
04.2022 - 12.2023
Technical Support Associate
Tech Mahindra
02.2021 - 01.2022
IT Executive (CS)
Sutherland Global Services
07.2017 - 12.2018
Higher Secondary Certificate -
Sakthi Vinayakar Hindu Vidyalaya Higher Secondary School
Secondary School Leaving Certificate -
X-AN Matriculation School
B.E - Computer Science and Engineering
Francis Xavier Engineering College
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