Keerthiraj Jayakrishnan
Chennai
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
18
18
years of professional experience
Work History
BPO Supervisor (Assistant Manager)
NTT Data Information Processing Service Private Limited
2019.07 - Current
- Supported senior management in developing strategic plans by providing accurate and timely MIS reports.
- Consistently met strict deadlines, delivering high-quality reports under tight time constraints.
- Evaluated new technologies for potential implementation within the organization''s IT infrastructure.
- Increased efficiency in report generation by automating repetitive tasks and optimizing database queries.
- Served as a subject matter expert in MIS-related topics, providing guidance and support to colleagues when needed.
- Improved data accuracy by conducting thorough reviews of existing databases, identifying inconsistencies and rectifying discrepancies.
- Monitored team performance closely, providing feedback and coaching for continuous improvement.
Service Delivery Ops Senior Analyst (Team Lead)
Accenture Solutions Private Limited
2015.01 - 2019.07
- Manage a team by providing guidance & support to ensure efficient and effective operations
- Conduct regular performance evaluations and provide feedback and coaching to team members to drive continuous improvement
- Collaborate with cross-functional teams to ensure seamless service delivery and resolve any issues or escalations in a timely manner
- Monitor and analyze service delivery metrics and KPIs to identify areas for improvement and take corrective actions
- Manage and prioritize multiple tasks, ensuring deadlines are met and deliverables are of high quality
- Train and mentor team members, providing guidance and support to enhance their skills and performance
Assistant Analyst - Credit
Dun & Bradstreet Information Services India Private Limited
2011.10 - 2015.01
- Taking full ownership of Credit team for Chennai operation
- Managed Financial Statement Analysis for SME & SSI units located in PAN INDIA.
- Assigning Credit Rating based on credit worthiness.
- Conducting Management Discussions with Top Management of client.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers CFOs' confirming full understanding of their SWOT
Senior Credit Analyst
Flextronics Global Shared Services Centre
2010.01 - 2011.05
- Investigate risk of credit worthiness of customers and setting up realistic credit limits of up to $5M
- Delivering detailed financial statement analysis to Global Credit Committee.
- Expertise in preparing Risk and Mitigation
- Analysis of customers from various other source reports like D&B reports, Credit Risk Monitor report, Reports from Thomson Reuters, etc.
- Managing customer exposure and reduce Accounts Receivable past due to less than15 days.
- Handled 2100 customers across all regions and 30 countries.
- Increased customer satisfaction by raising red flag on critical accounts
- Maintaining Portfolio of customers.
Senior Operations Executive - Credit
Dun & Bradstreet Information Services India Private Limited
2006.08 - 2010.01
- Maintaining and updating the MIS for Branch
- Managed Financial Statement Analysis for SME & SSI units located in PAN INDIA
- Performed a Knowledge transfer to setup a Delhi Operations team
- Interacting with clients and addressing key business requirements and updating MIS on a regular basis.
- Reconciling the Bank Statement for any payment defaults
- Creating and updating or modifying Customer Global data base DEWS (Data Entry Workstation) and APLAN (Asia Pacific Latin American Network)
Education
Master of Business Administration - Finance and Systems
Panimalar Engineering College - Anna University
Chennai, India2006
Bachelor of Commerce - Commerce
R K M Vivekananda College - Madras University
Chennai, India2004
Skills
- Proactive and results-oriented, consistently achieving targets and driving continuous improvement initiatives.
- Proficient in Team management, able to successfully plan, execute, and deliver projects on time and within budget
- Ability to multitask and prioritize tasks effectively
- Experience in training and developing team members
- Ability to adapt to changing environments and handle pressure
- Expertise in working with MS Excel Pivot, VLOOKUP and other Functions
Timeline
BPO Supervisor (Assistant Manager)
NTT Data Information Processing Service Private Limited
2019.07 - Current
Service Delivery Ops Senior Analyst (Team Lead)
Accenture Solutions Private Limited
2015.01 - 2019.07
Assistant Analyst - Credit
Dun & Bradstreet Information Services India Private Limited
2011.10 - 2015.01
Senior Credit Analyst
Flextronics Global Shared Services Centre
2010.01 - 2011.05
Senior Operations Executive - Credit
Dun & Bradstreet Information Services India Private Limited
2006.08 - 2010.01
Master of Business Administration - Finance and Systems
Panimalar Engineering College - Anna University
Bachelor of Commerce - Commerce
R K M Vivekananda College - Madras University
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