Keerthiraj Jayakrishnan
Chennai
Summary
Highly accomplished and results-driven manager with 18 years of experience leading and overseeing teams in various industries. Proven track record of consistently achieving and exceeding organizational goals and objectives. Skilled in strategic planning and process improvement. Strong leadership abilities, adept at motivating and inspiring teams to deliver exceptional performance. Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with clients, stakeholders, and employees at all levels. Seeking a challenging managerial role where extensive experience and expertise can be utilized to drive business growth and success.
Overview
18
18
years of professional experience
Work History
BPO Supervisor (Assistant Manager)
NTT Data Information Processing Service Private Limited
07.2019 - Current
- Assist in managing daily operations of the business
- Assist in preparing and analyzing financials to credit report
- Conducted performance evaluations and provided feedback to team members to improve productivity
- Conduct regular staff meetings to communicate goals and expectations
- Handle client escalations and resolve issues in a timely manner
- Assisted in recruiting and hiring new staff members
Service Delivery Ops Senior Analyst (Team Lead)
Accenture Solutions Private Limited
01.2015 - 07.2019
- Manage a team by providing guidance & support to ensure efficient and effective operations
- Conduct regular performance evaluations and provide feedback and coaching to team members to drive continuous improvement
- Collaborate with cross-functional teams to ensure seamless service delivery and resolve any issues or escalations in a timely manner
- Monitor and analyze service delivery metrics and KPIs to identify areas for improvement and take corrective actions
- Manage and prioritize multiple tasks, ensuring deadlines are met and deliverables are of high quality
- Train and mentor team members, providing guidance and support to enhance their skills and performance
Assistant Analyst - Credit
Dun & Bradstreet Information Services India Private Limited
10.2011 - 01.2015
- Taking full ownership of Credit team for Chennai operations
- Managed Financial Statement Analysis for SME & SSI units located in PAN INDIA
- Assianian Credit Ratina based on credit worthiness
- Conducting Management Discussions with Top Management of client
- Proved successful working within tight deadlines and fast-paced atmosphere
- Actively listened to customers CFOs' confirming full understanding of their SWOT
Senior Credit Analyst
Flextronics Global Shared Services Centre
01.2010 - 05.2011
- Investigate risk of credit worthiness of customers and setting up realistic credit limits of up to $5M
- Delivering detailed financial statement analysis to Global Credit Committee
- Expertise in preparing Risk and Mitigation
- Analysis of customers from various other source reports like D&B reports, Credit Risk Monitor report, Reports from Thomson Reuters, etc
- Managing customer exposure and reduce Accounts Receivable past due to less than15days
- AR Reserves are to be created accordingly based on credit risk rating
- Handled2100 customers across all regions and30 countries
- Increased customer satisfaction by raising red flag on critical accounts
- Maintaining Portfolio of customers
Senior Operations Executive - Credit
Dun & Bradstreet Information Services India Private Limited
08.2006 - 01.2010
- Maintaining and updating the MIS for Branch
- Performed a Knowledge transfer to setup a Delhi Operations team
- Interacting with clients and addressing key business requirements and updating MIS on a regular basis
- Reconciling the Bank Statement for any payment defaults
- Creating and updating or modifying Customer Global data base DEWS (Data Entry Workstation) and APLAN (Asia Pacific Latin American Network)
Education
Master of Business Administration - Finance and Systems
Anna University
05.2006
Bachelor of Commerce - Commerce
Madras University
05.2004
Skills
- Proactive and results-oriented, consistently achieving targets and driving continuous improvement initiatives
- Proficient in Team management, able to successfully plan, execute, and deliver projects on time and within budget
- Ability to multitask and prioritize tasks effectively
- Experience in training and developing team members
- Ability to adapt to changing environments and handle pressure
Timeline
BPO Supervisor (Assistant Manager)
NTT Data Information Processing Service Private Limited
07.2019 - Current
Service Delivery Ops Senior Analyst (Team Lead)
Accenture Solutions Private Limited
01.2015 - 07.2019
Assistant Analyst - Credit
Dun & Bradstreet Information Services India Private Limited
10.2011 - 01.2015
Senior Credit Analyst
Flextronics Global Shared Services Centre
01.2010 - 05.2011
Senior Operations Executive - Credit
Dun & Bradstreet Information Services India Private Limited
08.2006 - 01.2010
Bachelor of Commerce - Commerce
Madras University
Master of Business Administration - Finance and Systems
Anna University
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