Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Accomplishments
Timeline
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Keerthna Thiagarraj

Chennai

Summary

IT professional with 5 years of experience specializing in requirement gathering, process improvement, and the software development lifecycle (SDLC). Expertise in Agile methodologies and workflow optimization, complemented by strong skills in stakeholder collaboration and functional requirement analysis. Proficient in JIRA and business intelligence tools to drive effective IT solutions. Certified ISO Auditor with practical experience implementing ISO 9001 and 27001 standards, aiming to leverage these competencies for continued growth in IT excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Test Engineer

itTrident Software Services
Chennai
11.2019 - 06.2024

Project 1:

Project Title: TurnBnB

TurnBnB is a mobile first short-term rental cleaning operation management system that schedules, tracks, dispatches, assigns, and invoices, cleaning jobs.

  • Collaborate with stakeholders to gather, analyze business requirements for process improvement initiatives.
  • Assisted senior analysts in preparing business requirement documents (BRD), functional specification documents (FSD), and user stories.
  • Conduct GAP analysis to identify inefficiencies and recommend solutions to enhance business performance.
  • Create detailed workflow diagrams, wireframes, and process documentation to support decision-making.
  • Work closely with development teams in an Agile environment to ensure successful implementation of solutions.
  • Facilitate User Acceptance Testing (UAT) by preparing test cases and ensure system functionality aligns with requirements.
  • Assisted in developing functional and technical specifications for software projects.
  • Ensure compliance with ISO 9001 and ISO 27001 standards, contributing to secure and high-quality solutions.
  • Created and executed manual security testing as per ISO standards

Project 2:

Project Title : Franklin Templeton. Franklin Templeton is a mutual fund investment company

  • First Project: Cloud Migration: Performed extensive end-to-end testing for the Franklin Templeton website. Performed API Testing and Tested the website across both Android and iOS platforms, as well as multiple web browsers, ensuring smooth and consistent functionality. Created defects using JIRA.
  • Second Project: Revamping the Marketing Website. Conducted a comparative analysis of the old and new websites to understand new requirements and the changes implemented in the updated marketing site. Executed comprehensive User Acceptance Testing (UAT) for the new marketing website, covering end-to-end scenarios.
  • Identified opportunities for enhancing user experience in the new design, documented these improvements as user stories in JIRA, and suggested actionable ideas. Logged and tracked defects in JIRA, ensuring continuous follow-up with the development team until resolution.
  • Received client commendation for the successful delivery of the project, which was completed without any significant issues.

Project 3:

Project Title: MFU (Mutual Funds Utility). MFU is a product of AMFI. This is run by the funds of AMC. Some of the participants are AMC, RTA, RIA, Distributor, payment

aggregator processing. Transactions placed by Investor are accepted, approved and processed via MFU portals.

  • Test Scenario Preparation: Developed test scenarios to guide the testing process.
  • Test Case Design and Review: Created and reviewed test cases to ensure thorough coverage.
  • Testing Involvement: Conducted Functional, Regression, and Integration Testing.
  • Test Execution: Executed tests throughout various phases of the testing lifecycle.
  • Defect Reporting and Tracking: Identified, reported, and tracked defects to resolution.
  • Expertise in System Functions: Proficient in eCAN and account creation for AMC, Distributor, RIA, POS, and PA within the MFU system.
  • Transaction Testing: Performed test executions for transaction types including Inflow (Purchase, SIP), Outflow (Redeem, SWP), and Partial (Switch, STP).

Project 4:

Project Title : Bot Zinie Bot zinie allows users to send customized WhatsApp messages to a specific group and tailor messages according to the preferences interests of the recipients within that group.

  • Involved in Understanding the user story and designed the test cases.
  • Designed and documented test cases as per the user stories.
  • Involved in daily scrum meeting, Executed test cases for API, Smoke, Functional, Integration and System Testing.
  • Generating bug report and reporting details to development team for follow up.
  • Involved in the test case review process. Reporting defect using defect tracking tools
  • Participated in Daily Stand-up Meeting and Sprint review, Sprint Planning, Retrospective Meetings.

Education

MBA - Human Resource

MOP Vaishnav College
Chennai
04-2019

Bachelor of Science - Computer Science And Engineering

SRM Easwari Engineering College
Chennai
05-2017

Skills

  • Business Process Analysis and Improvement
  • Requirement Elicitation and Documentation
  • Agile (Scrum) and Waterfall methodologies
  • Use Case and Workflow Development
  • Software Development Life Cycle (SDLC)
  • Stakeholder communication
  • User Acceptance Testing (UAT)
  • Compliance & Security (ISO 9001, ISO 27001)

Technical Skills

  • Tools: JIRA, Trello, Power BI, Tableau,
  • Databases: MongoDB
  • Methodologies: Agile, Waterfall
  • API testing: POSTMAN
  • Mobile app Testing : Android and IOS

Certification

  • Certified ISO Auditor: QMS/ISMS Combined Internal Auditor Training
  • PoSH

Accomplishments

  • Recognized as an "ISO Achiever" in 2023 for successfully implementing ISO 9001 and ISO 27001 in itTrident from the ground up.
  • Implemented manual security testing for itTrident, including the development of a security testing checklist and sample test cases.
  • Honored with Special Performer Awards in both 2022 and 2023 for outstanding contributions.

Timeline

Test Engineer

itTrident Software Services
11.2019 - 06.2024

MBA - Human Resource

MOP Vaishnav College

Bachelor of Science - Computer Science And Engineering

SRM Easwari Engineering College
Keerthna Thiagarraj