KEERTHY VIJAY R
Bengaluru,Karnataka
Summary
Strategic leader with over 9 years of experience in driving business and operational excellence through delivering global learning projects that are culturally aligned for diverse geographies. Experienced in leading global capability transitions across B2B, B2C, and SaaS environments. I enjoy solving problems, enabling teams, and fostering inclusive, high-performance cultures where people and processes come together to create measurable business impact. I specialize in instructional design & development lifecycle, training lifecycle, onboarding, employee lifecycle, and end-to-end training logistics across global business services, with strong alignment of learning strategies with organizational objectives and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Interlock Specialist
Accenture
Bengaluru, India
02.2026 - Current
- Hands-on experience in integrating AI capabilities with enterprise systems using APIs to automate and optimise business processes, saving upwards of £200,000 per mega project.
- Collaborate with delivery and mobilisation teams to participate in solution validation calls, understand SOW (Statement of Work), create DTP glidepaths, prepare process maps, and mitigate challenges by identifying and bringing out S.M.A.R.T solutions.
- Responsible and accountable for multiple areas/tasks throughout the transition phases (SolVal, pre-KT, KT, Gates, SRT, Go-live).
- Monitor, update, and report on project trackers.
- Independently plan, customise, manage, and report all Accenture and client mandatory trainings and their closure.
- Review and approve HOTO documents including KT reports, RCA and Mitigation, Query log and learning logs.
- Establishing short-term team goals based on the strategic direction set by senior management.
- Fostering a skilled and motivated workforce by identifying skill gaps, and developing strategies to address them.
- Managing client and stakeholder expectations, and building relationships.
- Led cross-functional teams in complex environments, fostering collaboration and driving successful outcomes.
Senior Learning Instructor
Paychex IT Solutions
Bengaluru, India
01.2022 - 08.2025
- Lead and manage a team of 25 high-performing trainers across the USA, the Philippines, and various regions within India. Handling their onboarding essentials, 0-30-60-90 days planning, TTT, culture training, compliance training, time sheets, benefits, recognition, coaching, mentoring, and PIP implementations.
- Oversee a team of 3 Instructional Designers, 2 LMS Admins, and 1 Learning Architect within the global services business by engaging in the instructional development life cycle (TNA, action mapping, storyboarding, design, development, and evaluation).
- Fostering a culture of innovation and agility within the team by promoting equal opportunity, continuous learning, personal development, new technology, and AI integration, by providing consistent coaching, mentoring, and performance feedback.
- Manage resource planning and alignment, shifts and timings, training logistics, training modes, technology, budget, and locations optimised for effective learning.
- Work with senior leadership, cross-functional teams, learning project managers, and consultants globally for training needs analysis (TNA), scale and scope of projects, timelines, on-time delivery, and analysis of post-training efficacy.
- Implemented programmes in process, technical, behavioural, voice and accent, and soft skills areas. Producing tailored training content to maximise participant engagement.
- Strengthened subject matter experts (SMEs) and global stakeholder relationships, resulting in increased alignment of training initiatives with business priorities.
- Manage end-to-end Learning Instructor and Learning Designer lifecycles.
- Developed effective and innovative learning through story-based eLearning modules and curriculam for virtual and blended learning sessions. Incorprating simulations and gamification utilizing ID tools such as Articulate 360 Storyline and Rise. Leveraging AI capabilities integrated within these tools.
- Admin duties on Cornerstone LMS tool including publishing, reporting, and management.
- Implemented diverse design principles and models including ADDIE, SAM, Kirkpatrick's, Mayer's, cognitive load, and others.
- Monitor and evaluate training effectiveness, implementing continuous improvements to enhance learner outcomes.
- Facilitate engaging learning sessions, adapting methods to diverse audiences, and evolving business requirements.
- Collaborate with cross-functional teams to develop scalable, and agile learning solutions that support organisational growth.
- Maintain training dashboards, trainer and learner KPI's/KRA's, and governance mechanisms.
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
- Improved trainer, training room readiness, and logistics, achieving a 100% on-time start and end rate for all sessions.
- Supported US Payroll, Insurance, HR, Benefits, HRIS, HRO, HCM training programmes reaching over 10000 participants ensuring consistent knowledge transfer across the organisation.
Training Specialist
Amazon development center (India) PVT limited
Bengaluru, KA
06.2020 - 12.2021
- Achieved Trainer Development Programme 3.0 certification, enhancing instructional expertise.
- Designed and delivered training materials for new hires, cross-training, transitions, and pilot programmes.
- Reduced defects through comprehensive trainee performance assessments and feedback.
- Partnered on four KAIZEN and pilot projects, driving measurable process improvements.
- Developed and facilitated PTG programmes focused on operational excellence.
- Strengthened stakeholder relationships, ensuring alignment, and trust.
- Enhanced training tools and processes through testing, evaluation, and recommendations.
Senior Risk Control Analyst
AMAZON DEVELOPMENT CENTER, INDIA PRIVATE LIMITED
Bengaluru, IND
07.2018 - 05.2020
- Conducted seller and buyer account reviews to ensure regulatory compliance.
- Analysed large data sets for threat assessments, strengthening risk mitigation efforts.
- Improved efficiency by reducing SLAs and streamlining workflows for better service delivery.
- Designed and implemented performance initiatives that drove continuous improvement.
- Supervised a team of 21 employees, providing training, coaching, and task allocation.
- Supported successful rollouts through UAT participation, mentoring, and pilot projects.
- Delivered training for five batches while managing broader trainer responsibilities.
Transaction Risk Investigator
Amazon development center, (India) PVT limited
Bengaluru, Karnataka
09.2016 - 06.2018
- Strengthened expertise in Fraud & Email, Traiag, and escalation queues, account compromise investigations, and product quality assessments.
- Developed standardised investigative steps to identify and address emerging fraud trends and modus operandi.
- Partnered with the tech team to create a one-click sanitisation process for compromised accounts, reducing handling time by 75%.
- Facilitated team learning sessions on Intermediate Excel, improving analytical and reporting capabilities.
- Restored site-level UE metrics to acceptable thresholds through proactive monitoring and process improvements.
- Served as Huddle Master and DQ Ambassador, driving team alignment, engagement, and quality standards.
Education
BE - Electronics and communication
East West Institute of Technology
Bengaluru, KA2016
Pre University - PCMB
Acharya PU College
Bengaluru, KA2012
Schooling -
Kendriya Vidyalaya IISc
2010
Skills
- VILT- and ILT-certified trainer
- Microsoft Office tools – SharePoint, Word, Forms, Excel, and PowerPoint
- MySQL and PostgreSQL
- PBI and Tableau
- Cornerstone LMS administrator
- Virtual classroom tools
- Project Management
- Trainer development
- SME and stakeholder management
- Training effectiveness
- Coaching strategies
- Business development and growth
Languages
- English, Kannada, Telugu, Hindi and Tamil
- Nationality: Indian
Certification
- Virtual Training by ATD.
- Trainer Development Program 3.0 by Amazon.
- AIGPE™ Certified Six Sigma White Belt
- Articulate storyline 360
- Articulate Rise 360
- Train the Trainer
Timeline
Business Interlock Specialist
Accenture
02.2026 - Current
Senior Learning Instructor
Paychex IT Solutions
01.2022 - 08.2025
Training Specialist
Amazon development center (India) PVT limited
06.2020 - 12.2021
Senior Risk Control Analyst
AMAZON DEVELOPMENT CENTER, INDIA PRIVATE LIMITED
07.2018 - 05.2020
Transaction Risk Investigator
Amazon development center, (India) PVT limited
09.2016 - 06.2018
BE - Electronics and communication
East West Institute of Technology
Pre University - PCMB
Acharya PU College
Schooling -
Kendriya Vidyalaya IISc