RAJITH .
Bengaluru,KA
Summary
Training professional with 11 years of experience in capability building, instructional design, and learning enablement. Proven expertise in training needs analysis, curriculum design, and learning adoption. Key achievements include delivering 200+ structured learning and enablement initiatives, contributing to a 5% reduction in product release cycle time, and driving a 30% improvement in employee productivity and skill alignment through Learning Management System (LMS) implementation. Passionate about designing scalable learning solutions that enhance performance and organizational effectiveness.
Overview
12
12
years of professional experience
Work History
Business Execution Associate-Learning Enablement & Change Training Lead
Wells Fargo
Bengaluru, INDIA
07.2024 - Current
- Enabled 15+ product & process releases with structured change readiness plans, ensuring zero business disruption at go-live.
- Drove 98% completion rate for mandatory change briefings before implementation.
- Reduced post-release clarification queries by 12–15% through targeted job aids and walkthrough documentation.
- Identified systemic knowledge gaps across 10+ stakeholder groups via Learning Needs Analysis, reducing repeat escalations.
- Contributed to a 5% reduction in product release cycle time by aligning training timelines with change milestones.
- Improved stakeholder readiness scores (pre vs post intervention) from 72% to 89%.
- Mentored 7 change owners, improving change communication quality and reducing rework loops.
- Reduced dependency on SMEs during release week by 20% through structured knowledge documentation.
- Achieved 90%+ positive feedback score on change clarity and communication effectiveness.
Training Lead – Process & Capability Development
Coforge BPS
Bengaluru, INDIA
05.2018 - 06.2024
- Managed end-to-end training lifecycle for a 150+ member operations team.
- Delivered:
250+ ILT sessions
180+ OJT batches
50+ refresher programs annually - Trained and onboarded 300+ new hires across process verticals.
- Reduced onboarding time from 30 days to 25 days (5-day reduction).
- Improved process adherence by 10% (Target: 7% improvement).
- Reduced process errors by 5% through structured feedback and coaching.
- Achieved 92% training effectiveness score (based on feedback surveys).
- Improved trainee productivity within first 60 days from 75% to 90%.
- Reduced re-training effort by 15% through root-cause based learning design.
- Coached 3 training leads, achieving 100% on-time delivery across programs.
Senior Analyst
ANZ Operation & Technology
Bengaluru, INDIA
12.2015 - 05.2018
- Improved workflow efficiency by 15% through managing workflows, associated reporting, and conducting quality checks.
- Facilitated the documentation process involving the preparation of non-standard and externally drafted documents.
- Managed loan drawdown, renewal, and repayment documentation processes.
- Developed and maintained process documentation, SOPs, and training reference materials for complex loan operations.
- Supported continuous improvement initiatives by identifying process gaps and embedding learnings into training content.
- Delivered process training and knowledge transfer sessions, improving team productivity by 20%.
- A financial services company with a strong focus on banking and investment
Associate
Altisource Business Solutions
Bengaluru, INDIA
06.2014 - 11.2015
- Assisted with the preparation and review of escrow documents for over 100 transactions.
- Communicated with clients and real estate agents to facilitate smooth transactions.
- Acted as a champion for operational efficiency and resolution of escalation.
- Pinpointed areas of non-compliance and maintained alignment with SLAs.
- Improved escalation processes while acting as the main advocate to tackle and resolve over 10 operational challenges.
- A provider of technology solutions and services
Education
MBA/PGDM -
Swami Vivekanand Subharti University
Bangalore, India06-2025
B.B.A/ B.M.S - undefined
Mangalore University
Udupi06-2012
Skills
- Instructional design
- E-Learning
- ILT / VILT / OJT Facilitation
- Six Sigma
- Training Needs Analysis (TNA/LNA)
- Train-the-Trainer
- Articulate 360
- Walk me (DAP)
- Content development
- Learning
- Stakeholder Partnership
- Coaching
- Change Enablement
- Learning Adoption
- Feedback Implementation
- Collaboration
LANGUAGES
English - Native
Kannada - Proficient
Hindi - Proficient
LEARNING STRATEGY & CAPABILITY LEADERSHIP
- Translate business and performance gaps into structured, outcome-driven learning strategies.
- Design and implement scalable learning frameworks aligned to organizational and capability goals.
- Enable effective change adoption through focused learning reinforcement, job aids, and performance support tools.
- Measure learning effectiveness and impact using feedback mechanisms and performance indicators.
- Partner with cross-functional stakeholders to align learning outcomes with business performance objectives.
Timeline
Business Execution Associate-Learning Enablement & Change Training Lead
Wells Fargo
07.2024 - Current
Training Lead – Process & Capability Development
Coforge BPS
05.2018 - 06.2024
Senior Analyst
ANZ Operation & Technology
12.2015 - 05.2018
Associate
Altisource Business Solutions
06.2014 - 11.2015
B.B.A/ B.M.S - undefined
Mangalore University
MBA/PGDM -
Swami Vivekanand Subharti University