Keerti Shukla
Hyderabad
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
10
10
years of professional experience
Work History
Scrum Master
ACCENTURE
HYDERABAD
04.2022 - Current
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Developed training materials to educate stakeholders about agile methodologies.
- Tracked costs and expenses and assessed closely against original project budget.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Supported the development team in understanding user stories, acceptance criteria and definition of done.
Team Leader
Exide life insurance
Hyderbad
08.2015 - 04.2018
- Resolved customer complaints regarding sales and service.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Maintained accurate records of all transactions between customers and company representatives.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Assigned projects and distributed tasks to team members as per area of expertise.
Education
MBA - Human Resources Management
AURORA PG COLLEGE
HYDERABAD07-2015
Bachelor of Science - Statistics
R B V R R WOMEN'S COLLEGE
HYDERBAD08-2013
Intermediate Certificate - MPC
NARAYANA JR COLLEGE
HYDERABAD03-2010
High School -
ST DONOLAD'S HIGH SCHOOL
HYDERABAD03-2007
Skills
- Customer relationship management
- Sales forecasting
- Data analysis
- Market research
- CRM software
- Team leadership
Accomplishments
- NCC 'B' and 'C' certificates in the years 2008 and 2009, respectively
Languages
Hindi
First Language
Telugu
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Scrum Master
ACCENTURE
04.2022 - Current
Team Leader
Exide life insurance
08.2015 - 04.2018
MBA - Human Resources Management
AURORA PG COLLEGE
Bachelor of Science - Statistics
R B V R R WOMEN'S COLLEGE
Intermediate Certificate - MPC
NARAYANA JR COLLEGE
High School -
ST DONOLAD'S HIGH SCHOOL
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