Keertimaan Nayak
Mumbai
Summary
Result-driven Product Manager with expertise in driving digital transformation and delivering scalable solutions. Experienced in end-to-end platform implementation and cross-functional collaboration with tech, operations, and business teams. Focused on building intuitive, efficient products that enhance user experience and streamline processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Kotak Mahindra Bank
Mumbai
07.2023 - Current
- Led the successful implementation of Salesforce (SFDC) for the Loan Against Property (LAP) product across India for 500+ sales users and reducing customer turnaround time (TAT) by 42% through automation and digitization.
- Developed BRDs for multiple product enhancements, ensuring alignment between business goals and technical execution.
- Led the launch of multiple digital transformation projects, enhancing operational efficiency which resulted in a 28% business growth over 2 years.
- Spearheaded the launch of E-Signing and E-Stamping in the loan journey, managing a team of 8, which fully digitized the journey, improved customer transparency, and significantly reduced loan processing TAT.
- Initiated and rolled out the Pre-Approved/Pre-Qualified customer journey, optimizing workflows to reduce ground manpower by 150 resources.
- Collaborated with the Business Rules Engine (BRE) and Business Solutions Group (BSG) teams to validate deliverables, and built an online processing fee collection module to enhance fee tracking, reduce operational workload, and minimize customer touchpoints.
- Led cross-functional teams to develop innovative banking products and services.
- Analyzed customer pain points through market research and implemented targeted product enhancements to drive user satisfaction and engagement.
Product Manager Intern
Leap Finance
Bangalore
05.2022 - 07.2022
- Increased sales by 24% for the US Credit Card product at Leap Finance, outperforming April 2022 benchmarks through strategic sales process improvements and performance tracking.
- Conducted quality assurance tests and optimized sales workflows, resulting in a 3% increase in application starts by improving lead engagement and funnel efficiency.
- Collaborated with the sales team to manage and convert over 10,000+ lead, achieving a 40% conversion rate to qualified leads through effective lead nurturing strategies.
- Executed marketing campaigns across four channels (social media and email) targeting 100,000+ leads, driving an 11% conversion rate from cold to qualified leads.
- Designed real-time sales dashboards using SQL and Excel with data from Metabase, enabling data-driven decision-making and boosting overall sales.
Education
B.Tech - Industrial & Systems Engineering
IIT Kharagpur
West Bengal01-2023
Intermediate Certificate (ISC) -
Chinmaya Vidyalaya (E.M)
Odisha01-2019
Matriculation Certificate (ICSE) -
Chinmaya Vidyalaya (E.M)
Odisha01-2017
Skills
- Product strategy and vision
- Data visualization
- Product launch and BRD design
- Sales strategy
- Pricing strategy
- Go-to-market strategy
- UX/UI collaboration
- Customer relationship management
- Stakeholder management and communication
- Salesforce, JIRA, Figma, Metabase, CRM
- SQL
- Microsoft Office, Power BI
Affiliations
- Secured AIR 2,726 (Top 0.2%) in JEE Advanced 2019, out of 170,000+ candidates nationwide.
- Winner of Jaguar Land Rover (JLR) India-wide Hackathon, recognized for innovative technical solution.
- Silver Medalist in Case Study, General Championship 2022, IIT Kharagpur.
Certification
- PROPCARE – Property Management System - Prepared a gig-economy-based platform for E2E property management, renting, maintenance.
- Dynamic Distribution Planning under Risk - Programmed a heuristic-based tool using geolocation and COVID-19 data to optimize public distribution logistics and predict demand trends.
Timeline
Senior Product Manager
Kotak Mahindra Bank
07.2023 - Current
Product Manager Intern
Leap Finance
05.2022 - 07.2022
B.Tech - Industrial & Systems Engineering
IIT Kharagpur
Intermediate Certificate (ISC) -
Chinmaya Vidyalaya (E.M)
Matriculation Certificate (ICSE) -
Chinmaya Vidyalaya (E.M)
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