KEETHANA R
Healthcare Operations Associate
Summary
Dynamic and adaptable professional with a strong background in healthcare operations and customer support. Proven expertise in account management, query resolution, and consistently meeting deadlines. Leverages comprehensive healthcare knowledge, analytical skills, and exceptional communication abilities to drive organizational success and enhance service excellence. Committed to fostering positive relationships and delivering high-quality results in fast-paced environments.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Technical Support Associate
Sutherland Global Services
- Current
- Managed customer accounts and service requests with accuracy within defined timelines.
- Analyzed issues, documented cases, and ensured timely resolution while adhering to process guidelines and quality standards in a 24x7 operational environment.
Radiographer Intern
01.2021 - 01.2022
- Gained hands-on exposure to MRI, CT, X-Ray, and DEXA imaging.
- Supported patient interaction, appointment scheduling, and healthcare documentation while coordinating with medical staff and strictly following safety and compliance protocols.
Education
Bachelor of Science - Medical Imaging Technology
SRM Institute of Science And Technology
Vadapalani01.2022
Skills
Customer Service & Communication: Customer support & client communication, Query handling & service resolution
Healthcare & Operation: Healthcare operation knowledge, Account processing & Documentation Accuracy, Process Compliance & Quality Standards
Analytical & Work Management: Analytical, Problem Solving skills, Time management, attention to detail, Calm under pressure & shift adaptability
Certification
SCLP – Sutherland Certified Learning Professional
Timeline
Radiographer Intern
01.2021 - 01.2022
Technical Support Associate
Sutherland Global Services
- Current
Bachelor of Science - Medical Imaging Technology
SRM Institute of Science And Technology