KENARAM PAUL
Kolkata
Summary
Deputy Manager with a demonstrated history of working in the US Health Care Industry and Telecom Industry. Skilled in Management, Leadership, Team Building, Team Management, and Windows. Strong healthcare services professional graduated from University of Calcutta.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
22
22
years of professional experience
Work History
Deputy Manager - Operations
Sun Knowledge Pvt. Ltd.
Kolkata
07.2021 - Current
- Monitored daily operations and ensured compliance with company policies and regulations.
- Prepared monthly progress reports detailing achievements against set targets.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Manager
Sun Knowledge Pvt. Ltd.
Kolkata
02.2017 - 06.2021
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Produced thorough, accurate and timely reports of project activities.
Team Leader
Sun Knowledge Pvt. Ltd.
Kolkata
08.2010 - 01.2017
- Managed conflict resolution within the team to maintain a positive work environment.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance reviews to assess individual team member progress.
Hub Supervisor
Tathya Dot Com
Kolkata
09.2009 - 07.2010
- Managed day-to-day operations of the hub including staffing, scheduling, budgeting.
- Participated in monthly and quarterly reviews with upper management regarding business performance metrics.
- Handled personnel hiring, performance evaluations and disciplinary actions.
Team Leader
Tathya Dot Com Pvt. Ltd.
Kolkata
07.2005 - 08.2009
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
Quality Checker
Anish Infotech
Kolkata
01.2003 - 12.2004
- Implemented corrective action plans when necessary due to nonconforming parts or processes found during inspections.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
Education
Bachelor of Arts - Humanities
University of Calcutta
Kolkata01-1997
CIC -
Certificate in Computing
IGNOUSkills
- Management
- Windows
- Leadership
- Team building
Languages
Bengali
First Language
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Deputy Manager - Operations
Sun Knowledge Pvt. Ltd.
07.2021 - Current
Assistant Manager
Sun Knowledge Pvt. Ltd.
02.2017 - 06.2021
Team Leader
Sun Knowledge Pvt. Ltd.
08.2010 - 01.2017
Hub Supervisor
Tathya Dot Com
09.2009 - 07.2010
Team Leader
Tathya Dot Com Pvt. Ltd.
07.2005 - 08.2009
Quality Checker
Anish Infotech
01.2003 - 12.2004
Bachelor of Arts - Humanities
University of Calcutta
CIC -
Certificate in Computing