Summary
Overview
Work History
Education
Skills
VOLUNTARY ACTIVITIES
Timeline
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KANGAPHAN Shanglai

New Delhi

Summary

Experienced Assistant Executive in Credit Card Collections with a proven track record of improving collection processes and reducing bad debt. Overcame stage fright and enhanced public speaking skills as Vice President of Education at Invictus Toastmasters Club. Adept at financial data analysis and committed to achieving targets with a high degree of independence.

Overview

7
7
years of professional experience

Work History

Asst. Executive C.S.

IENERGIZER
New Delhi
08.2023 - Current
  • Helped customers re-establish credit by encouraging timely payments.
  • Achieved proficiency in effectively handling difficult customers, resolving issues, and collecting outstanding bills through the development of strong collection skills.
  • Nominated as a mentor due to consistent performance and incentive achievement.

Vice President Education

Invictus Toastmasters club
New Delhi
09.2022 - 02.2023
  • Overcame stage fright and enhanced leadership skills through active participation in Toastmasters.
  • Enhanced ability to manage and lead a group in a meeting.
  • Enhanced ability to motivate individuals to actively engage in project involvement.

Assistant Warden

BETHEL BOARDING
SENAPATI
07.2017 - 05.2019
  • Managed and supervised study hours, providing guidance and support to students.
  • Helped 10-15 students pass several tests and school exams.
  • Trusted by parents to tutor their kids personally.

Education

Bachelor of Arts - HISTORY

Deshbandhu College, Delhi University
NEW DELHI
05-2022

12th - Arts

Mt. Everest Higher Secondar School (CBSE
MANIPUR
04-2019

Skills

  • Time Management
  • Public Speaking
  • Collaboration
  • Flexible and Adaptable
  • Customer Service
  • Empathy in Collections

VOLUNTARY ACTIVITIES

  • Raised funds for Guzarish-Books For All, NGO, Delhi (2020)
  • Former member of National Service Scheme (NSS) (Project: We picked rags, plastics, got rid of invading bushes etc, to keep the surroundings clean) (2019

Timeline

Asst. Executive C.S.

IENERGIZER
08.2023 - Current

Vice President Education

Invictus Toastmasters club
09.2022 - 02.2023

Assistant Warden

BETHEL BOARDING
07.2017 - 05.2019

Bachelor of Arts - HISTORY

Deshbandhu College, Delhi University

12th - Arts

Mt. Everest Higher Secondar School (CBSE

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