Kesav Dinesh Nair

• Contributed a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Trained new team members by relaying information on company procedures and safety requirements.
• Addressed and resolved customer complaints politely and professionally.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
• Managed over 50 customer calls per day

Disability Advocacy: Developed and implemented disability-friendly policies within student accommodation, promoting inclusivity and accessibility for students with disabilities

• Coordinated operations with other emergency service groups.
• Managed more than 25 student cases per day