Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Passport Availability
Languages
Timeline
Generic

Kesavaram Chiranjeevi

Chennai

Summary

Dynamic Assistant Consultant at Tata Consultancy Services with expertise in Microsoft Intune and mobile device management. Proven track record in optimizing endpoint management and leading technical teams. Skilled in project planning and client requirements assessment, delivering high-quality solutions that enhance operational efficiency and customer satisfaction. Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Consultant

Tata Consultancy Service
03.2022 - Current
  • Working as Technical Specialist in TCS, Responsible for Solutioning, Transitioning, Implementation of Microsoft Cloud technologies like Intune (Modern endpoint management).
  • Working on Microsoft Endpoint management and Azure.
  • Installation, configuration & Management through MDM Solutions.
  • Review existing infrastructure designs and propose optimization plan on performance.
  • Implement new features in INTUNE for optimizing through endpoint management.
  • Help and coordinate with other teams for collaboration during project execution.
  • Certificates renewal on the endpoint management.
  • Projects: Medical Company
  • Role: Mobility & Collaboration L3
  • Technical Responsibilities
  • Team lead for the resolution of complex issues, escalations and providing training for the 1st and 2nd level teams.
  • Performed Technical analysis, building proof-of-concepts and preparing documentation for HLD.
  • Defining and scoping of technical project plans efficiently.
  • Provided necessary guidance and leadership to other technical teams. Worked on MDM migration projects.
  • Handled difficult customer situations and successfully delivered the outcome.
  • Present the plan to all stakeholders.
  • Track and maintain the timelines for effective implementation.
  • Successfully implemented latest feature in endpoint management.
  • Knowledge Transfer to the support personnel.
  • Develop, Deploy and manage mobile applications through Intune MDM and mobile application policies through MAM.
  • Managing corporate owned mobile devices by testing and enrolling the devices with MS Intune MDM services.
  • Creating and maintaining the defined enrollment restriction policies.
  • Troubleshooting Email, Wi-Fi, VPN, other issues on the devices.
  • Created events and automated notifications for the users for not seen devices for a period.
  • Performed remediation actions like device quarantine, unlock, data wipe, removing settings.
  • Autopilot Implementation for windows devices.
  • Designing, testing, and deploying profiles using .
  • Defining and managing functional user groups within MS Intune.
  • Installing / uninstalling and updating versioning on mobile apps using MS Intune.
  • Configuring and troubleshooting mobile devices such as smartphones and tablets.
  • Setup encryption and security policies on mobile devices using MS Intune.
  • Develop and execute activity, performance, and compliance reports.
  • Implemented cloudpc's technology to the environment.

Mobility Administrator L2

Hexaware Technologies Ltd.
11.2020 - 03.2022
  • Projects: Fashion Industry & Airline Catering Solution
  • Technical Responsibilities
  • DEP Solution Deployment on iOS devices.
  • Ensuring all devices having updated office 365 profile.
  • We will be the SPOC for End-users office 365 migration for MDM support.
  • Manage MDM operations for office 365 issues related.
  • Involved in Several CRQ's (Change Request), when scheduled.
  • Subject Matter Specialist for Apple IOS / Android Applications as well as the Apple Device enrollment program (DEP), including kiosk devices.
  • In-house application deployed in test and production environment and ensuring there is no issues/Failed to update on the devices.
  • Monitoring the all device have met the compliance policy.
  • Ensuring all devices have updated version and Agent version.
  • Creating and maintaining the defined enrollment restriction policies.
  • Troubleshooting Email, Wi-Fi, VPN, other issues on the devices.

Technical Analyst

Hexaware Technologies Ltd.
03.2020 - 03.2022
  • Joined as Technical analyst, responsible for providing technical solutions for Mobile device management to hexaware technologies ltd and my role demands expertise in MDM Technologies like Microsoft Intune, SOTI Mobi Control, Workspace one (Airwatch) & 42 Gears.
  • Projects: Airline Industry
  • Role: Mobility Administrator L2
  • Technical Responsibilities
  • Provided technical consultation and acted as trusted advisor for a wide range of clients on the latest technologies INTUNE, SOTI Mobi Control, Workspace one (Airwatch) & 42 Gears.
  • Prepared the architectural diagram in response to customer's requirement as part of Technical solution, no matter what kind of customer environment is, I practice delivering efficient and reliable cloud solution for given scenarios.
  • Performed Technical analysis, building proof-of-concepts and preparing documentation for HLD & LLD.
  • Defining and scoping of technical project plans efficiently.
  • Team lead for the resolution of complex issues, escalations and providing training for the 1st and 2nd level teams.
  • Provided a detailed documentation of the project implementation to the customer as part of sign off.
  • Unique experience working with geographically distributed and cross-cultural virtual teams across the globe.
  • Deliver a high-level customer satisfaction throughout the transformation projects.
  • Android Enterprise Solution Deployment on Android devices.
  • DEP Solution Deployment on iOS devices.
  • Involved in Several CRQ's (Change Request), when scheduled.
  • Subject Matter Specialist for Apple IOS / Android Applications as well as the Apple Device enrollment program (DEP), including kiosk devices.
  • Communicate with high priority enterprise business regarding the status of critical incidents.

Senior System Engineer

Net Access Ltd (Murugappa Group)
05.2017 - 03.2020
  • Technical responsibilities
  • Managing and monitoring HP service manager incident management tool.
  • Evaluate different MDM products on BYOD and to share report to the business.
  • Managing mobile device asset management.
  • Maintaining Red Hat directory server for user creation, modification as per user request.
  • Accountable for customer satisfaction and providing high quality service.
  • Queried Database and generating reports to prepare MIS reports based on business needs.
  • Quarterly tablet live average count data report is analyzed and provided to customer for acknowledgment and processed for billing.
  • Attending the team meeting weekly and monthly with onsite team.
  • Generate reports of RHDS & MDM user details and coordinate with vendor for new device deployment.
  • Tested business applications are deployed through MDM solutions for mobile devices.

Customer Support Engineer

Quadsel system private Ltd.
07.2016 - 05.2017
  • Roles & Responsibilities
  • Managing and monitoring HP service manager incident management tool.
  • Providing technical support activities for the user via Remote assistance, remote desktop, email and telephonic calls and skype screen sharing.
  • Reset the user domain login password, outlook password for exchange server based on user request.
  • Creating the bridge connection to multiple site for video conferencing.
  • Provisioning of internet access and management of web group in the squid proxy server.
  • Configuring and troubleshooting microsoft outlook 2003, 2010 and 2013 using exchange server.
  • Configuring and troubleshooting the E-token and VPN active card.
  • Providing permission to access the shared drive folders.
  • Installed and configured the network printers, dot matrix printers and desktop printer for the user depends upon the company policy.
  • Supporting video conference meeting and town hall meeting.
  • First level troubleshoot for VC equipment.

Technical Support

Educomp Soultions Private Ltd
12.2013 - 04.2016
  • Roles & Responsibilities
  • Managing and monitoring the smart class systems.
  • Hardware maintenance for Desktop, Projectors & UPS.
  • L1 Troubleshoot in Hardware, Network relates and OS issues.
  • Providing reports to management based on their request and usage list.
  • Providing training to staff about smart class system and resources availability.

Education

B.Tech - IT

Saveetha University
Chennai
05-2011

Skills

  • Microsoft Intune
  • Mobile device management
  • Cloud PC Implementation
  • Technical documentation
  • Project planning
  • Endpoint management
  • Troubleshooting techniques
  • Change management
  • Teamwork and collaboration
  • Continuous improvement
  • Process analysis
  • Configuration management
  • Client requirements assessment
  • Inventory management

Certification

Mainframe Application Programming, DSRC Pvt Ltd

Personal Information

Date of Birth: 03/06/90

Passport Availability

Yes

Languages

English
First Language

Timeline

Assistant Consultant

Tata Consultancy Service
03.2022 - Current

Mobility Administrator L2

Hexaware Technologies Ltd.
11.2020 - 03.2022

Technical Analyst

Hexaware Technologies Ltd.
03.2020 - 03.2022

Senior System Engineer

Net Access Ltd (Murugappa Group)
05.2017 - 03.2020

Customer Support Engineer

Quadsel system private Ltd.
07.2016 - 05.2017

Technical Support

Educomp Soultions Private Ltd
12.2013 - 04.2016

B.Tech - IT

Saveetha University

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Kesavaram Chiranjeevi