KESHAV CHETANYA EKBOTE
Bengaluru
Summary
Dynamic Operations Manager with a proven track record at DIGGAJ REALTY LLP, excelling in strategic planning and client relationship management. Expert in optimizing sales and marketing initiatives, driving performance improvements, and enhancing team productivity. Adept at KPI monitoring and market analysis, delivering impactful results in competitive environments.
Overview
8
8
years of professional experience
Work History
Operations Manager - Sales & Marketing Coordinator
DIGGAJ REALTY LLP
Bengaluru
02.2023 - Current
- Executed operational plans aligned with sales and marketing strategies.
- Collaborated with sales and marketing teams to launch products and promote campaigns.
- Monitored key performance metrics across sales operations and marketing initiatives.
- Oversaw CRM usage for effective lead tracking and client communication.
- Coordinated timely delivery of marketing assets between internal departments.
- Managed vendor relationships and logistics for trade shows and client meetings.
- Analyzed market trends to guide marketing content and strategic decisions.
- Supervised daily workflow to maximize productivity and maintain quality standards.
Team Leader
ABSOLUTE FINSERVE
08.2021 - 02.2023
- Supervised a team of associates, achieving daily targets, and maintaining productivity standards.
- Monitored individual and team KPIs, providing constructive feedback, and implementing improvement plans.
- Conducted onboarding and skill-based training sessions to enhance team capabilities and efficiency.
- Resolved internal and external escalations promptly and professionally as the primary contact.
- Prepared daily, weekly, and monthly performance reports for management review.
- Coordinated workflow among team members to ensure task completion.
- Boosted team morale through recognition initiatives, support, and consistent communication.
Team Leader
FINBUD FINANCIAL SERVICES
06.2019 - 06.2021
- Overseeing daily operational activities to ensure process efficiency and compliance.
- Managing client interactions and ensuring high service quality.
- Supporting the team in meeting performance and service level targets.
- Preparing and analyzing reports to assist in decision-making.
- Collaborating with cross-functional teams to streamline workflows and resolve issues.
Customer Service Associate
INTELENET GLOBAL SERVICES PVT LTD
01.2018 - 05.2019
- Guided clients through loan application processes, ensuring accurate completion of required documentation and forms.
- Promoted bank products and services through various marketing initiatives.
- Communicated with clients to provide updates on loan status, approvals, disbursements, and repayment options.
- Supported clients with loan-related issues, including billing inquiries and payment adjustments.
- Identified cross-selling opportunities for additional banking products to address broader financial needs.
- Assisted clients in selecting appropriate loan products based on individual needs.
- Handled customer complaints professionally, delivering effective solutions to enhance satisfaction.
- Answered inquiries regarding loan terms, eligibility criteria, and interest rates promptly.
Education
MBA - MASTER OF BUSINESS ADMINISTRATION
BENGALURU UNIVERCITY
KA01.2017
BACHELOR OF COMMERCE - Business Accountancy
GULBARGA UNIVERSITY
01.2015
Skills
- Operations and process management
- Strategic planning and optimization
- Communication skills
- Problem solving and decision making
- Sales and marketing coordination
- Client relationship management
- KPI monitoring and performance analysis
- CRM and MIS tools
- Reporting and documentation
- Market research
- Market analysis
- Sales strategy
<Enter your own>
Title: Operations Manager - Sales & Marketing Coordinator
Disclaimer
I hereby declare that the above-mentioned information is true and I bear the responsibility.
Timeline
Operations Manager - Sales & Marketing Coordinator
DIGGAJ REALTY LLP
02.2023 - Current
Team Leader
ABSOLUTE FINSERVE
08.2021 - 02.2023
Team Leader
FINBUD FINANCIAL SERVICES
06.2019 - 06.2021
Customer Service Associate
INTELENET GLOBAL SERVICES PVT LTD
01.2018 - 05.2019
MBA - MASTER OF BUSINESS ADMINISTRATION
BENGALURU UNIVERCITY
BACHELOR OF COMMERCE - Business Accountancy
GULBARGA UNIVERSITY
Similar Profiles
SUBHASISH DASSUBHASISH DAS
Manager - Property Management Services at DIGGAJ REALTYManager - Property Management Services at DIGGAJ REALTY
Dhruv RaichadaDhruv Raichada
Director Business Development at Key In Hand Realty LLPDirector Business Development at Key In Hand Realty LLP
Sidharth AnilkumarSidharth Anilkumar
Jr. Executive Accounts at Muttha Realty LLPJr. Executive Accounts at Muttha Realty LLP
Madhuri KonduruMadhuri Konduru
Assistant Manager at VodafoneAssistant Manager at Vodafone
Sandhya CSandhya C
Assistant Manager – People Advisory Services at Ernst and YoungAssistant Manager – People Advisory Services at Ernst and Young