Keshav Grover
Delhi
Summary
Dynamic Senior Analyst with KPMG Global Services, specializing in automation solutions and data visualization. Achieved a 25% improvement in reporting efficiency through advanced Power BI dashboards. Proven leader in mentoring teams and optimizing processes, leveraging strong project management and stakeholder collaboration skills to drive impactful results.
Overview
10
10
years of professional experience
Work History
Senior Analyst
KPMG Global Services
Gurgaon
06.2024 - Current
- Designed and deployed automation solutions using Excel and VBA, reducing manual effort by 500+ hours yearly; awarded a Spot Award for impact and innovation.
- Built advanced Power BI dashboards to monitor KPIs and streamline reporting, improving report turnaround time by 25%.
- Led quality checks for CPE credit‑worthy training sessions, ensuring compliance with NASBA standards.
- Mentored and guided a team of Senior Analysts and Analysts, strengthening team delivery and operational consistency.
- Collaborated with cross‑functional teams to elevate training program effectiveness and operational governance.
Training Coordinator
Novo Consultancy
08.2023 - 04.2024
- Managed the LMS for Skoda Aftersales (Pan‑India), reducing training material errors by 30% through detailed compliance reviews.
- Successfully administered the SKODA Service Challenge 2023 for 500+ participants, ensuring seamless training and coordination.
- Partnered with OEM stakeholders to streamline content workflows and enhance learner engagement.
Training Administrator
Wagons Learning / TeamLease
08.2021 - 07.2023
- Conducted needs analyses and developed targeted training modules, increasing course completion rates by 20%.
- Produced training MIS reports that informed data-driven improvements and supported leadership decision-making.
- Standardized training documentation, enhancing reporting accuracy and consistency through structured checklists.
Customer Delight Executive
Audi Bhubaneswar
Bhubaneswar
12.2020 - 07.2021
- Analyzed customer experience insights and implemented quality‑improvement programs, increasing satisfaction scores by 15%.
- Coordinated with service and sales teams to resolve escalations and improve service reliability.
Sales Adviser
Telus International India
Noida
07.2019 - 11.2020
- Boosted sales conversions by 15% by delivering personalized customer solutions and enhancing product communication.
- Maintained high service standards while consistently exceeding performance targets.
Quality Analyst & Executive – Customer Service
iEnergizer (Credit One Bank)
Noida
07.2016 - 06.2019
- Monitored weekly customer interactions, enhancing call quality and contributing to earning the “Best Call Award – 2016.”
- Reduced data quality errors by 10% through root‑cause analysis and process refinement.
- Supported operational leaders by developing performance dashboards and implementing quality‑enhancement initiatives.
Education
B.Tech - Automobile Engineering
Himalayan University
Itanagar06-2019
Skills
- Power BI
- Data visualization
- Excel (Macros/VBA)
- Automation solutions
- Automation tools
- Process optimization
- KPI monitoring
- Quality assurance
- Project management
- Training program design and development
- LMS platforms
- Stakeholder collaboration
- MS Office Suite
Certifications And Awards
- Certificate for Reports Automation Project – Skoda Auto Volkswagen India
- Highest Score – Feedback Category, Training Administrator Reward Program
- Spot Award – Excel‑Driven Process Automation, KPMG
- Kudos Award – Teamwork & Quality Excellence, KPMG
- Kaizen Award for Automations
- Developed multiple automations 25-26, saving 1000+ hours at KPMG Global Services
Core Skills
Power BI, Excel (Macros/VBA), LMS Platforms, Automation Tools, MS Office Suite, Project Management, Stakeholder Collaboration, Process Optimization, Training Program Design, Quality Assurance
Timeline
Senior Analyst
KPMG Global Services
06.2024 - Current
Training Coordinator
Novo Consultancy
08.2023 - 04.2024
Training Administrator
Wagons Learning / TeamLease
08.2021 - 07.2023
Customer Delight Executive
Audi Bhubaneswar
12.2020 - 07.2021
Sales Adviser
Telus International India
07.2019 - 11.2020
Quality Analyst & Executive – Customer Service
iEnergizer (Credit One Bank)
07.2016 - 06.2019
B.Tech - Automobile Engineering
Himalayan University