Keshav Krishna
New Delhi
Summary
6+ years experience in AWS and Azure Cloud Administraton with a
strong background of managing and optimizing cloud
infrastructures. My expertise includes understanding of
Core AWS services such as EC2, S3, VPC, IAM, ECS, ELB, RDS, CloudWatch, Auto Scaling, and Route 53, and Azure services such as Virtual Networks (VNET), Storage Accounts, Recovery Services Vaults (RSV), and Network Security Groups (NSGs)
Skilled in infrastructure provisioning tools such as Terraform and CloudFormation, and adept at implementing DevOps best practices to enhance infrastructure availability, scalability, and security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst
Accenture India Pvt Ltd.
10.2023 - Current
- Automated cleanup with Lambda functions for unattached EBS volumes and AMI deletions based on tags to optimize AWS resources
- Implemented a centralized logging solution for VPC Flow Logs, GuardDuty, RDS, EC2, ELB, and S3, integrating CloudWatch Logs, S3, and SQS for streamlined log management.
- Provided end-to-end cloud infrastructure support for AWS and Azure, delivering projects on time and meeting client requirements.
- Azure cloud environments by managing Virtual Networks (VNETs), Storage Accounts, and Recovery Services Vaults (RSVs) while optimizing security using Network Security Groups (NSGs). Performed Azure disaster recovery (DR) activities using Azure Site Recovery (ASR), and performed subscription movement for business continuity.
- Conducted patching and vulnerability management on SUSE Linux servers using SUSE Manager (SUMA) for secure operations.
- Managing SAP hana pacemaker cluster and their regular maintenance task and upgrades.
- Tracking Change requests, TASK and INCs in snow to provide the deliverables.
- Migrated Automation Account Update management to AUM and streamline the patching process.
Senior Specialist
HCL Tech Pvt Ltd
04.2020 - 10.2023
- Managing Cloud Infrastructures services of Azure and AWS of our client and providing support of its hundreds plus Applications and handling its day-to-day Operational activities and implementing, configuring, and deploying new changes in their both non-Prod and Prod environments as per their requirements.
- Creation of VM through ARM template/EC2 Ami and configuring its backup, monitoring, and sizing as per the requirements and delivering it to the respective App Team.
- Doing monthly Security patching activity of all application Windows/Linux Servers of Dev/test and production as per the IT change Calendar window of CPOS team and planned downtime of production by raising required change request.
- Upgrading/Downgrading VM Size of Azure/Aws as per the requirements and workloads and performing right sizing on Server for cost purposes.
- Managing SSL certificates and renewing it on App gateway/Load balancer level of azure and Aws once its expired and involving middleware and AO team.
- Doing cost optimisation of their VM to reduce its running costs as per the recommendation and utilizations by Azure/AWS.
- Server monitoring alerts and preparing its Capacity reports of CPU, Memory and Disk Metrics through Azure monitor and Aws CloudWatch CloudTrail and its troubleshooting.
- Doing housekeeping of servers as per the infra monitoring alerts received in BMC Smart SMP tool.
- Performing Decommissioning of server through Change request and maintaining its records.
- Performing DRP backup drill to check secondary zone data availability by taking appropriate downtime by application Team.
- Configure Load balancing and its failover once backend pool is down it will switch to other healthy backend pool to maintain application High availability.
- Troubleshooting’s of native backup failure Azure server/and Rubrik backup of AWS instances and work on it to fix the issue.
- Configure/Modify Virtual CPU/Memory/Disk, VPC Flow logs, NSG logs resources and its thresholds performance as per OS and application requirement.
- Configuring and maintaining Storage accounts and recovery service vault of Azure/ Aws S3 and tracking its usage reports monthly.
- Working on LMS incidents to make server connected and generating proper logs to Azure log analytics workspaces and Elasticsearch Kibana in AWS.
- Handling P1/P2 calls once application is down or is there any issue in it and checking with Vendor to provide the workaround RCA and work on that to fix the issue.
- Attending Clients call and weekly governance meetings as per the schedule by application and provide required info and solution from platform level.
- Managing of SUSE Saphana Cluster for any kind of maintenance activities and failover.
- Creating and managing keys in key vaults in Azure and KMS and Secret Manager in AWS.
- Managing Azure managed Disk and Aws EBS volumes and configuring its IOPS And its Tiers.
- Managing and configuring Security groups and ports opening and changing its CIDR ranges in AWS.
- Good understanding of Azure Networks, including Vnet peering and NSG, VPC, Subnet.
- Managing snoozing un-snoozing of VM through automation accounts by creating JSON Scripts.
- Troubleshooting and fixing open Security vulnerabilities TLS/Ciphers of port 3389 and 22.
- Taking Handover of new Application and validating Servers as per our standard Checklist and fixing its open actionable items.
- Preparing Sox Control reports of server as per the requirements.
- Troubleshooting VM access and permission issue in Azure/Aws and domain related issues.
- Participating in different kinds of activities of implementation/Configuring tools like Azure scale sets VM and managing VM in autoscaling groups, Patrol Agents, Symantec ,System manager and Crowdstrikes.
- Managing and configuring Azure File shares and Elastic File Shares and FSx.
- Doing DB RDS restoration of AWS and Azure SQL DB and providing platform level supports.
- Managing AKS and EKS cluster in Azure and AWS monitoring its performance.
- Handling cloud security measures like Antivirus DDOS and its secure score in Defender for azure And Security hub and inspector in Aws.
- Creating and managing of A records and C Name in Route 53 in AWS and Azure DNS.
- Creating KB Articles of different kind of issues and troubleshooting’s performed and publishing it to CMDB and Smart SMP tool.
- Worked on different demand project like integrating of cloud native monitoring through Azure Monitor and AWS cloud watch and Orphaned resources cleanups.
- Worked on Capacity Reservation, Aws config rule and lambda functions, SNS and Event Bridge.
Technical support analyst
IDC Technologies Pvt Ltd
06.2019 - 12.2019
- Office 365 installation and configuration in end user’s machines and all its related troubleshooting’s performed physically as well as remotely.
- Deployment of windows 10 and windows 7 and troubleshoot its all the issues.
- Being the part of windows 10 deployment project and office 365.
- Worked on Service Now automation tool (ticketing tool) to close the incident and task within the given time duration.
- Support VDI team for their all the related issues (installation of software’s and its troubleshooting’s through remotely via MSRA.
- Provide day to day IT support to our end users at different locations.
- Configuration of printers in end user’s machines, and its basic troubleshooting’s.
- Resolving the Pulse secure VPN issues and OKTA enrolment.
- Enrolment of company email on user phones through Microsoft Intune company portal and Citrix secure mail.
- Managing Bit locker drive encryption and TPM related issues.
- Supporting Moody’s in-house application and its troubleshooting’s.
- Responsible for User data and its recovery.
Customer Support Engineer
PC Solution Pvt Ltd
10.2017 - 05.2019
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end users.
- Microsoft Outlook exchange, Outlook Express configuration, backup, troubleshooting.
- Maintain the assets of Pc's and laptops.
- Basic Knowledge of Active Directory Domain, DHCP, DNS Servers, Account settings and group policy etc.
- Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
- Provided the Remote support using following software Team Viewer, Any desk, VNC, Remote Desktop and Skype for business.
- Installation of Antivirus, Patches & Updates from Backend side & frontend both.
- Experience in installation of Windows, configuration, Technical troubleshooting, support of server, operating system, Windows XP & Windows 7, Win 10, and Server 2008 and 2012.
- Installations of OS through SCCM or sometimes manually and joining them into domains.
- Configuring & troubleshooting Microsoft Outlook, 2010, 2013, 2016 profile, manage Outlook accounts through Bit Glass.
- Handle the network connectivity issues like WIFI, LAN, and VPN connectivity.
- Network troubleshooting through Ping command, Tracert, Nslookup.
- Setup of Business conference calls through VC device, Cisco Device and Skype for business.
- Provide technical support to in-house application used in the organization through troubleshooting by taking RDP or screen sharing through Skype for Business.
- Responsible for CISCO phone extension configuration using CISCO tool.
- Worked on ticketing tool ‘Omni desk’ and responsible for ticket closing within in the given time.
Education
Diploma in Electronics and Communication Engineering -
South Point Institute of Technology And Management
06-2017
12th Boards -
Tagore Public School
05-2014
10th Boards -
Tagore Public School
04-2012
Skills
- Operating Systems: Windows, Linux
- Cloud Platforms: AWS, Azure, GCP Cloud
- AWS Services: EC2, S3, VPC, IAM, ECS, ELB, EBS, RDS, EFS, Lambda, CloudWatch, Auto Scaling, CloudTrail, Route 53, Secrets Manager, GuardDuty, Security Hub, SQS, SNS, Config, Backup
- Azure Services: VM, VNET, Storage Accounts, RSV, NSGs, Azure Resource Mover, AUM, Monitoring, ASR
- DevOps Tools: Terraform, Ansible, Git, Bitbucket
Certification
- Microsoft Certified Azure AZ-900, SC-900, DP-900, AZ-104, AZ-140, AZ-305, AZ-400, AZ-500, SC-300, SC-200, SC-100.
- AWS Certified - Cloud Practitioner CLF-C01, Solutions Architect Associate SAA-C03, SysOps Administrator SOA-C02, Solutions Architect Professional SAP-C02.
- Google Cloud Certified - Cloud Digital Leader, Associate Cloud Engineer, Professional Cloud Architect, Cloud Security Engineer, Data Engineer, Database Engineer and DevOps Engineer.
- HarshiCorp Certified Terraform Associate 003.
- Taken Training for Docker and Kubernetes and many other Cloud related tools.
Timeline
Senior Analyst
Accenture India Pvt Ltd.
10.2023 - Current
Senior Specialist
HCL Tech Pvt Ltd
04.2020 - 10.2023
Technical support analyst
IDC Technologies Pvt Ltd
06.2019 - 12.2019
Customer Support Engineer
PC Solution Pvt Ltd
10.2017 - 05.2019
Diploma in Electronics and Communication Engineering -
South Point Institute of Technology And Management
12th Boards -
Tagore Public School
10th Boards -
Tagore Public School
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