KESHAV KUMAR
ASSISTANT MANAGER
BAREILLY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Service Operations Manager
DIGITAL INFORMATICS PVT LTD
BAREILLY
06.2014 - 06.2022
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained records of service transactions and customer feedback for future reference.
- Resolved customer complaints in professional and timely manner.
- Developed customer loyalty programs to increase customer satisfaction.
Sales Representative
SONY INDIA
BAREILLY
06.2022 - 11.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Listened to customer needs and desires to identify and recommend optimal products.
Operations Team Manager
DIGITAL INFORMATICS PVT LTD
BAREILLY
12.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Arts - Police Science
MAHARAJA AGRASEN MAHAVIDHYALAY
INDIA 06.2018 - 06.2021
Skills
Employee performance evaluations
Additional Information
a. I am perfect in Customer satisfaction & I have also taken training for CS Promoter (Customer Satisfaction Promoter) which was given to me by the Sony India Team.
b. After being awarded CS Promoter twice, I was awarded the position of CS Leader.
PLAY GAMES
I love playing games and whenever I feel down, I feel energetic by playing game.
Timeline
Operations Team Manager
DIGITAL INFORMATICS PVT LTD
12.2022 - Current
Sales Representative
SONY INDIA
06.2022 - 11.2022
Bachelor of Arts - Police Science
MAHARAJA AGRASEN MAHAVIDHYALAY
06.2018 - 06.2021
Service Operations Manager
DIGITAL INFORMATICS PVT LTD
06.2014 - 06.2022
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