KESHAV KUMAR
Bangalore
Summary
Highly accomplished technology and product leader with 21 years of experience, including 9 years in executive leadership roles managing global teams across India, Europe, and North America. As VP & Head of Engineering at BigBasket, I lead the entire engineering organization of 320+ engineers across Dev, QA, ML, Data, Security, Program, and Data Science, directly influencing strategic roadmaps, talent, and architecture for a multi-billion dollar enterprise. Proven track record of:
- Driving multi-billion dollar business transformations through ground-up tech innovation (e.g., orchestrating bigbasket's pivot to Quick Commerce, supporting +$4B USD GMV run rate).
- Delivering exceptional operational efficiency and cost advantage: Achieving 2x cheaper tech stack than competitors while maintaining 99.9% availability and significantly reducing costs.
- Building and scaling high-performance organizations: Nurturing leaders, fostering ownership, and growing engineering talent to tackle India-scale problems with internet-scale throughput.
- Spearheading advanced AI/ML and Data initiatives: Leveraging predictive analytics and robust data pipelines for business intelligence and operational excellence.
- Executing with precision: Consistently delivering complex, cross-functional projects from vision to production in high-velocity environments.
Overview
21
21
years of professional experience
Work History
VP & Head of Engineering
Bigbasket.com
07.2023 - Current
- Lead BigBasket’s 320+ strong engineering and program org across development, data, ML, infra, QA, security, and program functions—covering all tech across supply chain, last-mile, consumer apps, and ops systems.
- Drove BigBasket’s strategic pivot to Quick Commerce—redesigned the entire fulfillment network and tech stack from ground up.
- Built scalable multi-category architecture enabling BigBasket to enter electronics, pharma, fashion, and F&B segments rapidly.
- Launched a modern, high-performance consumer app—driving significant uplift in conversion, retention, and app store ratings.
- Delivered 99.9%+ availability for critical systems (200+ customer impact threshold), including full data platform reliability.
- Built ML-powered replenishment engine driving 95% availability for top SKUs; also launched BB Sambandh partner analytics suite.
- Created a self-serve delivery executive onboarding platform used by 30K+ riders; dramatically scaled last-mile ops.
- Delivered 2x more cost-efficient tech stack than peers, while sustaining >$4B GMV and India-scale throughput.
- Set tech vision, influenced roadmap, owned budget, drove org design, and contributed to fundraising and strategic planning.
- Core member of BigBasket’s senior leadership group, shaping company-wide tech/product strategy, solving emergent scale problems, identifying new business opportunities, and driving long-term platform investments.
Director of Engineering
Bigbasket.com
06.2022 - 06.2023
- Delivered 15%+ bottom-line cost savings across product lines by leading cross-functional tech initiatives with measurable business impact.
- Led the tech stabilization journey from monolith to microservices—reduced high-severity issue response times by 8x and defect volume by 4x, directly enabling 2x growth in Quick Commerce operations over 6 months.
- Architected and delivered BigBasket’s first-ever SaaS platform—a Transportation Management System now used by Tata Croma in 50+ cities pan-India.
- Defined and executed the strategic vision for foundational platforms including Job Task Framework (supply chain ops), Server-Driven UI (backend apps), and Flutter (multi-platform delivery).
- Institutionalized tech hiring with standardized evaluation processes across all engineering roles.
- Established the org-wide production readiness model—on-call rotations, SLAs, and Page-0 dashboards now in 100% adherence across services.
- Mentored new leaders and first-time managers to scale with the business—drove best practices in accountability, team missions, OKRs, and review systems.
Head of Content Localization Tech
Amazon - Prime Video
10.2019 - 06.2022
- Single-threaded Product, Technology, and Program leader for the Prime Video global content/UI localization and language experience team. Scaled the team from 2 to 75+ multidisciplinary members (India, UK, USA) after founding the role in 2017 and writing the original Press Release and 3-year roadmap. Established the first Applied Science team for Prime Video in India.
- Globally launched 32 languages across all Prime Video client apps (iOS, Android, Web, FireTv, Living Room devices).
- Achieved 8x efficiency in managing localization for a million+ sized catalog (3P content in 30+ languages) through a ground-up Localization Central Platform.
- Drove >30% improvement to the complicated localization process for Amazon Originals shows. Created an industry-first cloud-based localization product, adopted by 25 leading media localization vendors and 3K creative artists globally.
- Improved quality of dubbed/subtitled content via ML solutions, preventing billions of defective streams from reaching customers.
- Secured 15+ patents and published 12+ research papers in reputed journals (Audio, NLP, CV domains).
- Scaled creation and localization of marketing media assets (box-art, posters, offers).
Software Development Manager
Amazon - Prime Video
04.2016 - 09.2019
- Led global launch of Prime Video across 200+ countries/territories for 100+ disparate Living Room devices. Migrated tech stack to a new server template architecture that ensured consistent CX.
- Launched a moonshot project enabling pseudo live playback capability on 100+ Living Room devices without complex firmware updates.
- Led X-Ray services team to remove IMDb dependency, enabling dynamic run-time coverage for live sports using 3P data.
Member of Technical Staff
NetApp
01.2011 - 04.2016
- Subject Matter Expert in CIFS (SMB) and NFS v3 for NetApp's 7Mode and Clustered Data ONTAP Storage Operating System.
- Authored multiple high-impact foundational features across block data transfer, reentrant mode, failover, and performance optimizations.
- Led performance tuning and analysis, representing the team and company in all customer contacts up to CIO level escalations.
- Developed high-impact, complex feature sets for Storage failover and High Availability.
- Developed the first of ONTAP's new generation web-based setup menus, earning the company's highest worldwide award for individual tech contributors.
Senior Software Engineer
Motorola
05.2007 - 01.2011
- Part of the Motorola's surfboard product line, focused on software development using PacketCable standards and SIP protocol.
- Developed an end-to-end solution for an IP cordless handset embedded within a multimedia terminal adapter and cable modem.
- Contributed extensively to the Serial Abstraction layer, design/code of a proprietary multiplexing communication protocol, and software upgrade protocol for IP handset/Cordless base.
Senior Software Development Engineer
NXP Semiconductors
05.2006 - 05.2007
- Implemented new host-target communication tools and ported existing tools (memory profiler, debugger, JTAG download, Register status) on new NXP/Philips platforms and TriMedia chipsets.
Senior Software Engineer
Tata Elxsi Ltd
06.2004 - 05.2007
- Contributed to a DVD player solution, including coding/testing of Front End Device driver and Controller task.
- Developed a test application for independent module testing on Windows.
- Worked on a JPEG 2000 decoder application, contributing to the entire decoding algorithm, particularly performance and memory optimization.
Education
Bachelor of Engineering - Computer Science
MS Ramaiah Institute of Technology
Bangalore06.2004
Skills
- Technology / Product Vision & Strategic Roadmapping
- AI/ML-Driven Platform Innovation
- Large-Scale Distributed Systems & Platform Architecture
- Customer Experience Engineering & Product-Led Growth
- Data Infrastructure & Real-Time Decision Platforms
- Global Engineering Leadership & Organizational Scaling
- Cross-Functional Execution & Program Leadership
- Operational Excellence & Cost Efficiency
- E-commerce, Logistics & Fulfillment Tech
- Content & Localization Platforms (Digital Media)
Timeline
VP & Head of Engineering
Bigbasket.com
07.2023 - Current
Director of Engineering
Bigbasket.com
06.2022 - 06.2023
Head of Content Localization Tech
Amazon - Prime Video
10.2019 - 06.2022
Software Development Manager
Amazon - Prime Video
04.2016 - 09.2019
Member of Technical Staff
NetApp
01.2011 - 04.2016
Senior Software Engineer
Motorola
05.2007 - 01.2011
Senior Software Development Engineer
NXP Semiconductors
05.2006 - 05.2007
Senior Software Engineer
Tata Elxsi Ltd
06.2004 - 05.2007
Bachelor of Engineering - Computer Science
MS Ramaiah Institute of Technology
Similar Profiles
Priyanka MishraPriyanka Mishra
Talent Acquisition Manager at Bigbasket.comTalent Acquisition Manager at Bigbasket.com
Ajitha PillaiAjitha Pillai
Project Manager at Bigbasket.comProject Manager at Bigbasket.com
Jugal JoshiJugal Joshi
Senior Engineering Manager at Bigbasket.comSenior Engineering Manager at Bigbasket.com
Nandini BandaNandini Banda
Software Engineer at VMC Technologies Pvt LtdSoftware Engineer at VMC Technologies Pvt Ltd
Sowmya V BalasubramaniamSowmya V Balasubramaniam
Recruitment Manager at IBM India Private LimitedRecruitment Manager at IBM India Private Limited