Current affairs
Keshav Mehta
Assistant Director Food & Beverage
Summary
Highly competent Assistant Director Food and Beverage with a focus on increasing sales income, managing food and spirits, developing staff, and ensuring exceptional customer happiness. Experienced in leading F&B Staff including managers. Multitasking in dynamic circumstances has a proven track record of success. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 13 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Director of Food & Beverage
Crowne Plaza Greater Noida
2024.04 - Current
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Supported marketing efforts by designing innovative dining promotions that attracted new customers.
- Increased customer satisfaction by implementing new food and beverage service initiatives.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Enhanced team efficiency by streamlining processes in the Food and Beverage department.
- Maximized quality assurance by completing frequent line checks.
Food & Beverage Manager
Le Meridien Gurgaon
2023.11 - 2024.03
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Coordinated with catering staff to deliver food services for special events and functions.
- Streamlined operations through regular review of processes and implementation of best practices.
- Handled the operation of 2 restaurants, 1 bar, 10 banquet halls, and 2 massive lawns with a combined area of 1.5 lakh sq feet.
- Managed a staff of 70 in the front-of-the-house team including baristas, bartenders, servers, bussers, hosts, supervisors and Managers
- Helped team in managing the events during wedding session with both the lawns being sold in same meal period
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Provided a professional, advisory, and executive support service to the General Manager to assist in meeting strategic goals
Assistant Food & Beverage Manager
Le Meridien Gurgaon
2022.10 - 2023.10
- Provided guidance and direction to subordinates, including setting performance standards and monitoring performance
- Coordinate with audit and business teams to ensure compliance with established procedures
- Managed Food and beverage Inventory with overall ordering and receiving accountability (including cleaning, liquor, beer, wine, and food)
- Worked with sales to manage the development of new products and services.
Assistant Food & Beverage Manager
The Oberoi Gurgaon
2022.04 - 2022.10
- Manage everyday operations, accounting and financial matters of the F&B store
- Supervise employee activities to confirm to established standards and policies
- Identify and rectify operational, financial and employee issues
- Assist in recruitment, performance review, and promotion
- Ensure employees follow operational practices, hygiene rules, and quality standards
- Develop and implement training programs for employees
- Respond quickly to customer complaints to ensure high-quality customer service and satisfaction
- Plan and supervise the marketing and promotion activities to attract more customers
- Assist in ordering, purchasing and stocking of CGHS and beverages in the hotel
- Coordinate in sourcing and testing new products and menus
- Conduct regular repairs and maintenance for F&B equipment
Restaurant Manager (HOD)
Trident Bhubaneswar
2020.06 - 2022.04
- To efficiently administer and organize the department as a profitable revenue-generating center, as well as plan and execute sales and promotions in the outlet
- Keeping all the variable costs in check and ensuring that department profitability stays healthy
- To plan requirements for bookings and promotions and to coordinate with all staff concerned to facilitate the smooth execution and operations of the events
- To make sure that there are enough supplies in areas of responsibility and that equipment is well-maintained
- Organize the outlet efficiently to cope with the day-to-day operations and bookings so as to minimize labor costs
- To develop menus in conjunction with the Executive Chef, always keeping in mind food costs, labor costs, facilities of the kitchen, etc
- To keep close rapport with all guests and to maintain an up-to-date mailing list of all regular guests
- To develop and implement training programmers for all staff working under his/her scope of responsibility To participate in a market survey on competitions
Banquet Manager
The Oberoi Gurgaon
2017.08 - 2020.06
- Coordinated numerous events throughout 12000 sq feet of banquet spaces, including weddings, reunions and corporate meetings
- Liaised with venue management to monitor logistics and timelines
- Managed budgeting and invoicing for both large and small-scale events
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Hired and trained new employees, demonstrating the best methods for serving clients and guests.
Food and Beverage Executive
The Oberoi Gurgaon
2015.03 - 2017.07
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality
- Maintained the highest standards for beverage quality and service
- Resolved customer complaints involving food or beverage quality and service
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage
- Selected wine, beer and alcohol products based on customer feedback and local product availability
- Developed training initiatives to improve beverage knowledge of serving employees, Trained food and beverage service personnel, confirming staff ability to provide recommendations and offer alternative
Food & Beverage Supervisor
The Oberoi Gurgaon
2012.03 - 2015.06
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals
- Acted as manager on duty to field complaints and ensure completion of day-to-day tasks
- Supervised a section of 20 tables and assisted waitstaff by answering questions, taking orders and offering suggestions
- Applied communication and problem-solving skills to resolve customer complaints
- Trained incoming staff on the restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
Food & Beverage Assistant
The Oberoi Gurgaon
2010.08 - 2012.03
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Bussed and reset tables to keep the dining room and work areas clean
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Displayed enthusiasm and promoted high-selling items to the guests
- Suggested appropriate food and drink pairings to increase per-cover sales
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
BHM -
CT Institute of hotel management & catering technology
2006.08 - 2010.05
Skills
Problem-solving abilities
Interests
Watching & playing sports
Listening to Music
Certification
Certified Butler
Timeline
Assistant Director of Food & Beverage
Crowne Plaza Greater Noida
2024.04 - Current
Food & Beverage Manager
Le Meridien Gurgaon
2023.11 - 2024.03
Assistant Food & Beverage Manager
Le Meridien Gurgaon
2022.10 - 2023.10
Assistant Food & Beverage Manager
The Oberoi Gurgaon
2022.04 - 2022.10
Restaurant Manager (HOD)
Trident Bhubaneswar
2020.06 - 2022.04
Banquet Manager
The Oberoi Gurgaon
2017.08 - 2020.06
Food and Beverage Executive
The Oberoi Gurgaon
2015.03 - 2017.07
Food & Beverage Supervisor
The Oberoi Gurgaon
2012.03 - 2015.06
Certified Butler
2011-01
Food & Beverage Assistant
The Oberoi Gurgaon
2010.08 - 2012.03
BHM -
CT Institute of hotel management & catering technology
2006.08 - 2010.05
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