KESHAV RAM NARLA

Role Overview:
Responsible for end-to-end delivery management, stakeholder alignment, and governance for strategic transformation programs across TSB Bank’s Fraud, Open Banking, and TIBCO modernization initiatives. Oversaw multi-team agile delivery, financial tracking, and account growth initiatives in collaboration with client and internal leadership.

Key Responsibilities:

• Directed delivery execution across multiple agile teams within the Fraud, Open Banking, and Integration domains, ensuring alignment to program objectives and PI goals.
• Drove planning and execution governance, creating and maintaining POAPs, PI plans, and release schedules for transparency across business and technical stakeholders.
• Led the TIBCO Exit (Stratos) program, overseeing migration design, scope expansion, and delivery tracking using AI-driven tools for faster documentation and testing.
• Implemented Advanced JIRA Roadmaps and dashboards to manage dependencies, capacity, and sprint-level progress across distributed teams.
• Facilitated PI Planning and Scrum of Scrums, strengthening collaboration among multiple ARTs and partner vendors.
• Enabled agile maturity improvement, mentoring Scrum Masters and cross-functional teams to improve velocity, predictability, and governance reporting.
• Supported stakeholder engagement by preparing delivery dashboards, service review decks, and presenting at monthly governance forums with TSB and Ascendion leadership.
• Collaborated cross-functionally with Sales, Finance, HR, and Recruiting to streamline invoicing, resource onboarding, and GPM tracking.
• Managed delivery for the Alliance SLD project, driving execution to successful sign-off and ensuring release of milestone-based payments.

• Defined and implemented test strategy frameworks across three product lines to ensure consistency and coverage.
• Introduced unified QA workflows in JIRA, standardizing templates, defect lifecycles, and reporting dashboards.
• Migrated teams from Trello to JIRA, training engineers and product owners on efficient test and issue management.
• Developed QA metrics and dashboards to provide real-time visibility of test execution, defect trends, and sprint health.

• Managed multiple Test teams and sustenance QA teams to deliver 10+ major and 30+ minor releases with consistent quality.
• Established test automation using in-house tools built on Selenium, improving regression efficiency and cycle time.
• Defined release readiness criteria and QA governance, ensuring compliance with enterprise quality standards.
• Coordinated with development, DevOps, and product management to plan test execution, identify risks, and resolve dependencies

• Gained hands-on experience in Agile delivery practices, including iterative development, continuous integration, and test-driven development (TDD).
• Contributed to agile QA processes using early versions of JIRA for sprint tracking, defect management, and collaboration.
• Worked closely with cross-functional teams to align testing with user stories, acceptance criteria, and automated build validations.

• Spearheaded test automation using IBM Rational Functional Tester (RFT) and developed a three-layer framework that improved maintainability and reduced manual effort by 20%.
• Mentored and built automation teams, driving adoption of reusable frameworks and data-driven testing approaches across multiple projects.
• Collaborated with developers and QA to enhance test efficiency, defect traceability, and early defect detection.

• Key contributor to the Travel Agent Reservation (TA-Res) system for Expedia; identified 500+ defects and enhanced overall product stability.
• Pioneered early test automation using Rational XDE, automating smoke tests and establishing repeatable QA processes.
• Collaborated with business analysts and developers to uncover critical architectural and integration issues early in the cycle.