Keshav Shukla
Mumbai,MAHARASHTRA
Summary
Talented Team Leader offering background with progressive advancement in Target management. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.
Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
Tech Mahindra Business Services
Mumbai, MAHARASHTRA
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
Team Leader
Athena Bpo
Mumbai, MAHARASHTRA
07.2021 - 09.2022
- Grew sales and boosted profits by applying proactive customer handling and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge and selling techniques.
- Solved customer challenges by offering relevant product
Team Leader
Live Digital
Mumbai, MAHARASHTRA
11.2019 - 04.2021
- Mentored and guided team to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, brief them about their daily targets and how to achieve it
- Coordinated weekly meetings for internal and external groups, sharing the achievement for the week with every member of the team
Telecaller
Live Digital
Mumbai, MAHARASHTRA
03.2019 - 11.2019
- Established excellent communication ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Made average of 200 outbound and inbound calls per day.
- Assisted with training and orientation of new employees.
- Escalated concerns or problem calls to management staff.
Education
Bachelor Of Commerce -
K J Somaiya College of Arts And Commerce
Vidyavihar 03.2017 - 03.2019
Skills
Leadership
Timeline
Team Leader
Tech Mahindra Business Services
09.2022 - Current
Team Leader
Athena Bpo
07.2021 - 09.2022
Team Leader
Live Digital
11.2019 - 04.2021
Telecaller
Live Digital
03.2019 - 11.2019
Bachelor Of Commerce -
K J Somaiya College of Arts And Commerce
03.2017 - 03.2019
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