Keshav Kowshik HR
Bengaluru
Summary
Salesforce Administrator with 5+ years of experience optimizing CRM workflows and improving data quality. Skilled in Salesforce configuration, customization, and report generation. Proven track record of successful database management, user training, and system troubleshooting to increase operational efficiency. Exceptional problem-solving abilities and commitment to enhancing user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant/Salesforce Administrator
Juniper Networks
Bengaluru
01.2022 - Current
- Proficient in Salesforce Lightning, creating custom objects, fields, workflows, and validation rules to streamline business processes.
- Expertise in building and customizing reports, dashboards, and analytical snapshots to provide key insights to stakeholders.
- Skilled in data management, data cleansing, and data migration within Salesforce.
- Worked closely with the IT department to implement security measures, data sharing rules, and user access controls, ensuring compliance with data privacy regulations.
- Actively participated in Salesforce webinars, Trailhead modules, and community forums to stay updated with the latest Salesforce features and best practices.
- Customize and configure Salesforce to meet business requirements, including creating custom fields, objects, workflows, and validation rules.
- Perform data migration and ensure data integrity, maintaining accuracy and consistency of records.
- Conduct user training sessions to enhance adoption and improve overall user experience.
- Collaborate with cross-functional teams to develop and implement new Salesforce functionalities.
- Provide ongoing support and troubleshooting for Salesforce users, addressing issues promptly and effectively.
- Supported the Salesforce administration team in managing daily operations and maintaining user access.
- Assisted in the development and execution of test plans during Salesforce updates and enhancements.
- Provided timely support and resolved end-user issues related to Salesforce usage.
- Participated in user acceptance testing (UAT) to ensure new features meet business requirements.
- Developed and maintained reports and dashboards to provide actionable insights to sales and marketing teams.
- Organized meetings between stakeholders to discuss project details and timelines.
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Participated in training and managing new hires to bring new team members up to speed.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Applied techniques to analyze requirements, system capabilities and workflows.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Digital Marketing Specialist
Oracle India PVT LTD Bengaluru
Bengaluru
12.2018 - 01.2022
- Executed different types of digital assets and campaigns, and also worked on creating registration forms for physical events and online events automation tools like Eloqua, Zoom, On24, Certain, etc.
- Email marketing activities, including email campaign set-up, scheduling, testing, tagging, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns.
- Analyzing performance data to identify future strategies on design, testing, segmentation, onboarding journeys, and email responsiveness.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
Education
Bachelor's Degree - Computer science and Engineering
Brindavan Institute of Technology Bengaluru
Bengaluru, KA07.2018
12th - Electronics
BEL Pre-University College
Bengaluru, India05.2014
High School -
BEL High School
Bengaluru, India05.2012
Skills
- User Acceptance Testing (UAT)
- Dashboard Design
- Setting Up Profiles
- Monitoring Data Quality
- Bug Fixes
- Workflow Automation
- User Management
- Data Management
- Data Loader
- Work Flows
- Process Builder
- HTML&CSS
- SQL
- Eloqua Automation
- APEX & LWC
- Problem-Solving and Troubleshooting
Certification
- Salesforce Certified Administrator – Salesforce, relevant for fundraisers using this CRM platform.
- Salesforce Certified Associate.
- Eloqua Master's Certified.
- Eloqua Essentials 2021 Certified.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Consultant/Salesforce Administrator
Juniper Networks
01.2022 - Current
Digital Marketing Specialist
Oracle India PVT LTD Bengaluru
12.2018 - 01.2022
- Salesforce Certified Administrator – Salesforce, relevant for fundraisers using this CRM platform.
- Salesforce Certified Associate.
- Eloqua Master's Certified.
- Eloqua Essentials 2021 Certified.
Bachelor's Degree - Computer science and Engineering
Brindavan Institute of Technology Bengaluru
12th - Electronics
BEL Pre-University College
High School -
BEL High School
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