Overview
Work History
Education
Skills
Timeline
Languages
Generic
Keshav Kumar  Jha

Keshav Kumar Jha

Senior Customer Service Associate
Darbhanga

Overview

3
3
years of post-secondary education
10
10
years of professional experience

Work History

Warehouse Assistant

Bigbasket (Tata)
Pune
05.2025 - 11.2025
  • Trained new employees regarding warehouse procedures and standards.

Retail Supervisor

Al Wallan Group
Riyadh
07.2022 - 02.2025
  • Trained and mentored new staff on company policies and procedures.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.

Retail Sales Associate Cashier

Al Wallan Group
Riyadh
07.2020 - 02.2022
  • Assisted customers with product selections and inquiries.

Retail Sales Associate

Al Wallan Group
Riyadh
06.2018 - 02.2020
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Handled customer inquiries and resolved issues to ensure satisfaction.

Warehouse Assistant

Al Wallan Group
Riyadh
07.2015 - 05.2018
  • Trained new staff on warehouse procedures and safety guidelines consistently.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.

Education

Bachelor of Arts - Economic (Hon)

L C S College
Darbhanga , India
03.2011 - 04.2014

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Visual merchandising
  • Employee training
  • Problem solving
  • Time management
  • Store opening and closing
  • Customer needs assessment
  • Promotional events
  • Retail sales
  • POS system operation

Timeline

Warehouse Assistant

Bigbasket (Tata)
05.2025 - 11.2025

Retail Supervisor

Al Wallan Group
07.2022 - 02.2025

Retail Sales Associate Cashier

Al Wallan Group
07.2020 - 02.2022

Retail Sales Associate

Al Wallan Group
06.2018 - 02.2020

Warehouse Assistant

Al Wallan Group
07.2015 - 05.2018

Bachelor of Arts - Economic (Hon)

L C S College
03.2011 - 04.2014

Languages

Hindi
First Language
English
Beginner (A1)
A1
Arabic
Beginner
A1
Keshav Kumar JhaSenior Customer Service Associate