Ketan Bisht
Faridabad
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Onitsuka Tiger
09.2021 - Current
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained inventory by checking merchandise to determine levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Area supervisor
Puma India pvt.ltd.(SIS)
04.2019
- Manage and resolve all the operation issue that arise within the area
- Work collaboratively with all the heads and merchandiser and management making sure they fully informed about all retail activities
- Coach and train all the sis staffs to achieve excellent standards and result
- Support the opening of new and refitted shops by ensuring merchandising, stocking and preparation is ready for the set opening day
- On call for all cluster shops at the weekend on a rotational basis
- Ensure shop achieves/exceeds target sales
- Analyze and feedback sales performance and trends to the Head of Retail, suggesting improvements
- Control stock density and rotation
- Responsible for the recruitment, induction, management and training of all sis staffs
- Lead and develop the staff/volunteer team in the shop, encouraging effective communication
- Initiate marketing campaigns and sales promotions to increase sales
- A flexible approach to working hours and cover at other shops if required.
Assistant Store Manager
Acoola (Division of CNS Fashion Pvt.Ltd.)
06.2018 - 03.2019
Fashion Consultant
Armani Exchange
03.2017 - 05.2018
Fashion consultant
Fabindia overseas private ltd.
08.2016 - 02.2017
Sr.fashion Consultant
Lifestyle Int. Pvt. Ltd.
08.2013 - 12.2015
Education
B.COM -
Delhi University
01.2016
12th -
01.2012
Skills
- Inventory management
- Relationship management
- Mentoring and Coaching
- Employee Scheduling
- Team Management
- Retail Operations
- Sales Strategies
Languages
- Hindi
- English
Timeline
Assistant Store Manager
Onitsuka Tiger
09.2021 - Current
Area supervisor
Puma India pvt.ltd.(SIS)
04.2019
Assistant Store Manager
Acoola (Division of CNS Fashion Pvt.Ltd.)
06.2018 - 03.2019
Fashion Consultant
Armani Exchange
03.2017 - 05.2018
Fashion consultant
Fabindia overseas private ltd.
08.2016 - 02.2017
Sr.fashion Consultant
Lifestyle Int. Pvt. Ltd.
08.2013 - 12.2015
B.COM -
Delhi University
12th -
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