Love to travel and explore new places, I enjoy my time working with cooperative and charitable trust as a part of social work, Love to learn new things and acquire knowledge
KETAN DAMLE
Customer Service Representative
Dombivli
Summary
Polished Business Process Analyst with exemplary data monitoring, telephone and multitasking skills. Respectful professional skillful performing implementation support and direction for process improvement.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Business Process Lead
Tata Consultancy Services Pvt. Ltd.
11.2021 - 05.2022
- Coordination with team members, leads, internal stakeholders and vendors
- SOP creation
- Floating RFQ’s
- Creating and follow up for Purchase Orders
Executive
Marcura India Services Pvt. Ltd.
10.2019 - 09.2020
- Documentation
- MIS and Reports
- Customer service to globally based port agents
- Supporting to front line of industry
Process Expert
MAERSK India Pvt Ltd
05.2017 - 07.2018
- Invoicing
- Disputes handling
- Strictly adhering to companies TAT policy
- Worked with both Import and Export profile
TCP (Team Coach Professional)
FIS Global Services Pvt. Ltd.
09.2013 - 04.2017
- Led a Red Flag Project
- Monitoring chat
- Handling an accounts of the Customers
- Product explanation to clients
Associate Operations
WNS GLOBAL SERVICES Pvt. Ltd.
03.2012 - 11.2012
- Handled UK based British Gas & Electricity customers
- Tariff Promotion
- Bill Explanation
I-MIST Operator (Strategic Planning)
Global Innovsource Solutions Pvt. Ltd.
07.2010 - 12.2011
- Follow up & Co-ordination with PAN India circle teams.
- Handling Data Migrating from Excel to System
- EPM updates, Follow up with Sales, Acquisition and RF Team
- MIS Report.
Education
BMS - Management Studies
K. V. Pendharkar College
Dombivli, Maharashtra 06.2006 - 11.2009
H.S.C -
Tilak Nagar Jr. College
Dombivli, Maharashtra 06.2005 - 03.2006
S.S.C -
Tilak Nagar Vidya Mandir
Dombivli, Maharashtra 06.2003 - 04.2004
Skills
Data-driven decision-making
Process improvement expertise
Performance Metrics Development
Problem Solving
Time Management
Personal Information
- Passport : Yes
- Date of Birth: 11 Dec 1988
- Nationality: Indian
- Marital Status: Married
Height
5 ft 8 inches
Extracurricular Activities
Successful completion of NCC, Achieved medals and certificates in various sports activities, Social engagement in Charitable trust & NGO's.
Blood Group
O+
Interests
Strength
- Learning ability and Effective communication skills
- Self-motivated and Determined
- Hard Working, ability to work under pressure.
- Team Player
- Love to accept challenges and learn grasp new things very quickly
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Always make a total effort, even when the odds are against you
Arnold Palmer
Timeline
Business Process Lead
Tata Consultancy Services Pvt. Ltd.
11.2021 - 05.2022
Executive
Marcura India Services Pvt. Ltd.
10.2019 - 09.2020
Process Expert
MAERSK India Pvt Ltd
05.2017 - 07.2018
TCP (Team Coach Professional)
FIS Global Services Pvt. Ltd.
09.2013 - 04.2017
Associate Operations
WNS GLOBAL SERVICES Pvt. Ltd.
03.2012 - 11.2012
I-MIST Operator (Strategic Planning)
Global Innovsource Solutions Pvt. Ltd.
07.2010 - 12.2011
BMS - Management Studies
K. V. Pendharkar College
06.2006 - 11.2009
H.S.C -
Tilak Nagar Jr. College
06.2005 - 03.2006
S.S.C -
Tilak Nagar Vidya Mandir
06.2003 - 04.2004