Rajkumar Tamilselvan
Chennai
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Process Lead
TCS
Chennai
11.2015 - Current
- Monitored performance metrics against established goals after implementation of process changes.
- Identified potential risks associated with process changes and developed mitigation plans to address them.
- Developed detailed business process models to document current state processes and identify opportunities for improvement.
- Resolved issues arising during implementation of process improvements in a timely manner.
- Identified opportunities for cost savings through improved operational efficiency.
- Prepared status reports on project progress for senior management review.
- Performed root cause analysis on identified problems in order to recommend long-term solutions.
- Analyzed data from existing systems to identify areas of opportunity for streamlining operations and increasing productivity.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Client Requirement Specialist
HTC Global Services
Chennai
09.2012 - 04.2015
- Identified opportunities for cost savings through improved operational efficiency.
- Analyzed customer needs and recommended appropriate products or services.
- Researched and analyzed customer feedback to identify areas of improvement.
- Conducted regular meetings with staff to review progress and address any concerns.
- Maintained accurate records of customer interactions and feedback.
- Generated reports to track performance metrics of team members.
- Identified needs of customers promptly and efficiently.
Education
B.Tech - Information Technology
Mohamed Sathak AJ College of Engineering
Chennai05-2011
Skills
- Operational Excellence
- Team Building and Motivation
- Data-driven decision-making
- Experience in leadership
- Teamwork and Collaboration
- Workflow Optimization
Accomplishments
- Beyond Performance Award
- Awards for Excellence,On the Spot (Team)
- Star Performer Award
Certification
- Certificate in Insurance - Specialization in Business Domain INS Property and Casualty
- Certificate in Property & Casualty Insurance
- Environment Health & Safety Foundation
Languages
English
Professional
Tamil
Native/ Bilingual
Timeline
Business Process Lead
TCS
11.2015 - Current
Client Requirement Specialist
HTC Global Services
09.2012 - 04.2015
B.Tech - Information Technology
Mohamed Sathak AJ College of Engineering