Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
Hobbies
References
Timeline
Generic
Ketan Kumar

Ketan Kumar

Bangalore

Summary

Seasoned DevOps Engineer with a proven track record at Clar Technologies Pvt Ltd, excelling in containerization technologies and strategic project planning. Demonstrated expertise in enhancing system scalability and reliability through innovative automation and scripting solutions. Skilled in fostering developer collaboration and maintaining high-performance standards, contributing to a significant improvement in deployment efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

DevOps Engineer

Clar Technologies Pvt Ltd
Bangalore
11.2022 - 11.2023
  • Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Analyzed existing applications for performance bottlenecks and implemented solutions to improve scalability.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
  • Implemented systems automation using scripting languages like Python and Bash.
  • Monitored system health using Nagios and Splunk for early detection of issues.
  • Deployed microservices on Kubernetes clusters in order to increase scalability and availability of services across multiple regions.
  • Maintained version control systems such as GitLab for all software development projects.
  • Collaborated with developers in order to troubleshoot application related issues quickly.
  • Optimized the release cycle by automating deployments with tools like Chef, Puppet, or Ansible Tower.
  • Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
  • Provided support for web servers configuration and maintenance activities.
  • Coordinated with other teams for successful rollouts of new features or bug fixes.
  • Resolved complex technical problems through root cause analysis techniques.
  • Performed security audits on systems regularly in order to identify potential threats.
  • Ensured proper backup strategies are implemented across environments.
  • Automated manual tasks wherever possible using scripting languages like Python or Ruby.
  • Set up monitoring tools like Graphite and Grafana to track performance metrics.
  • Participated in disaster recovery exercises in order to test the reliability of the system.
  • Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.
  • Managed infrastructure components including virtual machines, storage devices, networks.
  • Deployed and supported infrastructure automation and configuration management tools.
  • Developed procedures to automate code builds and deployments.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Recommended improvements to facilitate team and project workflow.
  • Monitored equipment function to verify conformance with specifications.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Developed requirements for system modifications and new system installations.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Improved and corrected existing software and system applications.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Analyzed code and corrected errors to optimize output.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Identified opportunities for process improvements to decrease in support calls.
  • Utilized established design patterns to expedite novel software creation and support consistent performance results.
  • Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
  • Employed integrated development environments (IDEs).
  • Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
  • Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
  • Designed, developed and implemented firmware to support embedded system product concepts.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
  • Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
  • Designed software for real-time operating systems QNX, ThreadX and others.
  • Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
  • Established clear system performance standards and wrote specifications.
  • Applied prescribed policies to programming syntax in compliance with internal language policies.

Senior System Engineer

Hewlett Packard Enterprise
Bangalore
07.2016 - 08.2016
  • Developed, tested and implemented new system architectures to improve performance.
  • Identified areas of improvement in existing systems and provided solutions to resolve issues.
  • Monitored system performance and maintained uptime for critical applications.
  • Diagnosed technical problems related to hardware, software, networking or other components.
  • Conducted regular maintenance activities on servers, storage systems and networks.
  • Provided technical support to users with escalated requests or complex issues.
  • Created detailed documentation regarding system configurations and changes made over time.
  • Implemented security measures such as firewalls, antivirus protection and access control policies.
  • Configured network devices such as routers, switches, hubs and wireless access points.
  • Managed virtualized environment including VMware ESX and ESXi servers and vCenter server instances.
  • Designed backup strategies for data recovery in case of disaster scenarios or unexpected outages.
  • Ensured compliance with industry standards for security best practices across the IT infrastructure.
  • Evaluated new technologies for potential use within the organization's IT architecture.
  • Deployed patches and updates to maintain stability of operating systems on servers.
  • Performed capacity planning tasks to ensure adequate resources are available when needed.
  • Researched emerging trends in technology related to system engineering processes.
  • Maintained inventory of hardware assets along with associated licenses and warranties.
  • Participated in cross-functional teams focused on developing new products or services.
  • Maintained servers, software, and operating system equipment.
  • Provided status updates to keep upper management informed and to reach goals.
  • Planned, implemented, and integrated updated system-oriented projects.
  • Provided exemplary helpdesk service and support to assist customers.
  • Assisted remote employees and made recommendations on handling system problems at home offices.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Handled troubleshooting for software and hardware and promptly resolved issues.
  • Studied network security logs to identify and eliminate outside and internal threats.
  • Utilized Python to handle debugging and automation scripting tasks.
  • Created systems for deployment by military in remote locations.
  • Supervised planning, integration, and deployment of many servers for clients.
  • Complied with federal and company security regulations applicable to systems.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Monitored network performance to determine adjustments needed.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Installed security software to protect networks.
  • Designed, configured and tested computer hardware and operating system software.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Increased system security and performance with proactive changes.
  • Implemented and provided technical support for voice services and equipment.
  • Configured, monitored and maintained email applications or virus protection software.
  • Analyzed equipment performance records to determine need for repair or replacement.
  • Conferred with network users about solutions to existing system problems.
  • Planned, tested and supported high-availability infrastructures.
  • Consulted users to determine areas in need of improvement.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Promoted continuous improvement for IT governance processes.
  • Submitted recommendations regarding infrastructure overhauls.
  • Spearheaded server infrastructure development, quality control, staging, and production operations.

Operations Controller

Thomson Reuters
Bangalore
09.2014 - 03.2016
  • Developed and implemented comprehensive financial controls to ensure accuracy of financial statements.
  • Maintained internal control systems, processes and procedures to ensure compliance with company policies and government regulations.
  • Analyzed financial data and prepared detailed reports on the operations performance of assigned departments.
  • Oversaw daily accounting activities such as accounts payable and receivable, payroll, general ledger.
  • Reviewed monthly balance sheets, income statements and other financial statements for accuracy.
  • Provided guidance to departmental managers in understanding their business performance against budgeted figures.
  • Coordinated with external auditors during annual audits and reported audit findings to management team.
  • Performed cost analysis of various projects or services provided by the organization.
  • Identified areas for cost reduction initiatives through process improvement measures.
  • Prepared variance analysis reports for sales, expenses and capital investments.
  • Monitored cash flow trends and recommended improvements in cash management practices.
  • Ensured timely completion of all required filings including taxes, regulatory reports.
  • Assisted in developing long-term strategic plans for improving organizational efficiency.
  • Provided technical expertise in solving complex accounting problems related to operations.
  • Collaborated with other departments to develop strategies that maximize profits while minimizing risks associated with operational activities.
  • Conducted research on complex accounting issues such as revenue recognition rules, inventory valuation methods and tax implications of certain transactions.
  • Participated in the design of new business processes that would improve operational efficiencies.
  • Managed a team of accountants responsible for preparing month-end closing entries.
  • Developed effective management reporting tools to provide insights into company's operations performance.
  • Worked closely with senior leadership team to identify opportunities for process improvement initiatives.
  • Evaluated current accounting systems and suggested changes where necessary.
  • Developed annual budget and compared actual expenses against projected budget.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
  • Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities.
  • Prepared company's financial reports and ancillary documentation in accordance with established policies and procedures.
  • Monitored accounting, payroll and financial reporting activities.
  • Coordinated timely collections with appropriate project managers and customers to manage cash flow.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
  • Established controls and reporting systems to optimize governance structure.
  • Managed accounting, payroll, and financial reporting activities.
  • Created internal controls and corrective actions to reduce risk or deficiencies.
  • Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
  • Supervised month-end close processes and reconciled treasury transactions.
  • Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction.
  • Prepared and presented operational reports to senior management and executive teams.
  • Coordinated and finalized quarterly and annual financial reporting packages.
  • Improved billing and month-end reporting processes.
  • Designed and formatted financial reports for internal and external users.
  • Produced financial reports and audit documentation to facilitate internal and external auditing.
  • Controlled revenue collection systems to maintain information quality and integrity.
  • Managed cash flows to optimize year-end tax benefits.
  • Coordinated timely dissemination of internal and external financial statements, annual audits, and annual budgets.
  • Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company.
  • Evaluated collection reports to determine collections status and outstanding balance amounts.
  • Coordinated financial statement reviews to coordinate variance reporting, analysis of year-to-date and forecast performance against expectations.
  • Facilitated and completed annual financial statement audits and reviewed results.
  • Spearheaded and directed accounting divisions to manage fund accounting, accounts payable and accounts receivable, payroll, budget and grant accounting functions.
  • Reviewed sales numbers and calculated commissions.
  • Executed periodic budgeting and modeling to project monthly cash requirements.
  • Advised executives on contracts with significant financial implications.
  • Developed complex P&L reports to inform stakeholders.
  • Compiled, prepared, and filed federal and state tax returns in compliance with regulatory standards.
  • Led annual financial audit and preparation of support for audited financial statements.
  • Consistently tested and developed strategies to improve information flow throughout organization.
  • Prepared monthly financial statements, coordinated annual audits and facilitated preparation of Consolidated Annual Financial Reports (CAFR).
  • Implemented multiple software conversions, desktop setup, and staff training.
  • Contacted non-compliant accounts to discuss payment options.
  • Collaborated with program leaders and staff to provide education and training on finance and accounting procedures.
  • Validated systems and procedures to support program implementation and streamline auditing processes.
  • Streamlined operations to improve on-time collections and reduce invoice processing time.
  • Used US GAAP to shape technical accounting policies and procedures.
  • Updated billing procedures to improve overall efficiency and reduce accounts receivable.
  • Provided timely actuals, forecast and budget data for IT and corporate management.
  • Complied with SOX guidelines and developed policies to maintain compliance with other regulatory statutes.
  • Modified comprehensive financial reporting package to reflect growing organizational complexity and managed financial reporting processes to validate internal and external financial results align with GAAP.

Technical Support Engineer

Mphasis Pvt Ltd
Coimbatore
05.2012 - 07.2014
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Conducted research on technical products in order to make recommendations to customers.
  • Assisted customers with mobile device configuration including email accounts and security settings.
  • Created user accounts in Active Directory while maintaining proper security protocols.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
  • Developed documentation of customer's technical environment including network topology diagrams and asset inventories.
  • Assisted users with password resets and account lockout resolutions.
  • Evaluated new technologies in order to recommend solutions that meet customer needs.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Deployed software packages across the enterprise via automated deployment tools.
  • Implemented scripting solutions for automating routine tasks.
  • Provided remote assistance to end-users when needed.
  • Resolved complex technical problems through root cause analysis techniques.
  • Supported virtualization technologies such as VMware ESX and ESXi Server or Microsoft Hyper-V.
  • Performed system backups on a regular basis according to established policies.
  • Monitored ticketing system queues for incoming requests from customers.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Collaborated with developers to resolve recurrent faults.
  • Streamlined support processes through the implementation of automation tools and technologies.
  • Monitored system performance metrics to proactively address potential issues.
  • Provided real-time support via phone, email, and chat to address customer technical concerns.
  • Enhanced system security measures to protect against unauthorized access and data breaches.
  • Adapted communication style to effectively convey technical information to non-technical audiences.
  • Designed and executed system testing protocols to validate functionality after updates or repairs.
  • Recommended system enhancements and upgrades to support evolving business needs.
  • Coordinated with vendors and external support teams to resolve third-party software issues.
  • Diagnosed and resolved complex technical issues to ensure optimal system functionality.
  • Configured and installed hardware and software solutions to meet organizational needs.
  • Managed ticketing system to track, prioritize, and resolve customer support requests.
  • Conducted regular system maintenance and software updates to ensure operational efficiency.
  • Developed and maintained comprehensive documentation for troubleshooting and system configurations.
  • Analyzed customer feedback to develop targeted improvements in technical support services.
  • Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
  • Collaborated with engineering and product teams to identify and rectify recurring technical issues.
  • Participated in continuous education programs to stay current with emerging tech trends and tools.
  • Trained end-users and internal staff on new technologies and system updates.
  • Led cross-functional team projects to improve system efficiency and reduce downtime.
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Collected, analyzed and reported on data for use in operational planning.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Conducted workflow analysis, space design or cost comparison analysis.

Education

GED -

BNMIT
Bangalore
02-2011

Skills

  • Containerization technologies
  • Custom coding
  • Strategic project planning
  • Maintenance and troubleshooting
  • Script maintenance and updates
  • Test automation
  • Security best practices
  • Scripting languages
  • API development
  • Direct server support
  • Effective communication
  • Configuration management
  • Linux operating system
  • Software development
  • Performance optimization
  • Windows operating system
  • Performance management
  • Developer collaboration
  • Task prioritization
  • Version control systems
  • Continuous deployment
  • IBM rational clearcase
  • System administration
  • Meeting participation
  • IT solution development
  • Project planning
  • Virtualization technologies
  • Continuous integration
  • IT solution building
  • Release management
  • Incident management

Affiliations

  • Blood Donation Camp at Lions Blood Bank
  • Leadership Camp at Rotary Youth Leadership Award

Certification

  • JAVA SE6 at NIIT
  • ITIL Foundation at NIIT
  • RHCSA at Pragathi Technologies

Accomplishments

  • Embedded System Design at RV-VLSI

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Hobbies

  • Skiing and Skydiving

References

References available upon request.

Timeline

DevOps Engineer

Clar Technologies Pvt Ltd
11.2022 - 11.2023

Senior System Engineer

Hewlett Packard Enterprise
07.2016 - 08.2016

Operations Controller

Thomson Reuters
09.2014 - 03.2016

Technical Support Engineer

Mphasis Pvt Ltd
05.2012 - 07.2014

GED -

BNMIT

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