KETAN NIKAM
Airport Operations And Customer Service
Pune,MH
Summary
Monitored compliance with applicable laws and regulations related to security and safety. Evaluated emerging threats and identified ways to strengthen existing countermeasures against them.Ensuring Passenger Safety and Security
Team Work
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Airport Operation and Customer Service
IndiGo Airline, InterGlobe Aviation
12.2021 - Current
- Managed a team of security professionals, ensuring optimal performance and adherence to established protocols.
- Developed and implemented effective security policies for increased protection of company assets and personnel.
- Spearheaded the development of an emergency response plan, significantly improving preparedness for unforeseen events.
Customer Service Representative
Interglobe Aviation Ltd
04.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Political Science
Senior Collage of Kalwan
Manur Kalwan 04.2001 -
HSC - Science
Radhabai Krishna Mahajan Junior And Higher School
Kalwan 04.2001 -
SSC - SSC
Radhabai Krishna Mahajan Junior And Higher School
Kalwan 04.2001 -
Skills
Time management expertise
Flexible Work Schedule
Superior customer service
Excellent interpersonal skills
Threat Assessment
Investigations management
Security team management
Security screening
Certification
AVSEC BASIC
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Interests
Photography
Trekking
Travelling
Learning new things
Timeline
CERTIFIED SCREENER
05-2026
DGR
12-2025
AVSEC BASIC
03-2025
RAMP SAFETY
12-2024
Airport Operation and Customer Service
IndiGo Airline, InterGlobe Aviation
12.2021 - Current
Customer Service Representative
Interglobe Aviation Ltd
04.2021 - 12.2021
Bachelor of Arts - Political Science
Senior Collage of Kalwan
04.2001 -
HSC - Science
Radhabai Krishna Mahajan Junior And Higher School
04.2001 -
SSC - SSC
Radhabai Krishna Mahajan Junior And Higher School
04.2001 -
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