Ketan Panpate

• Provide Tier-2 support for enterprise LAN, WAN, Wireless, SD-WAN and security for branch sites and data centers.
• Perform Configuration and troubleshooting on swicthes, routers, wireless controllers, access points, firewall(basic).
• Habdle incidents, service request and changes as per defined SLA and ITIL processes.
• Assist in device IOS upgradation/ software maintanance activity for WLC, Wireless AP, SD-WAN, swicthes, firewall etc. under approved change windows.
• Hands on troubleshooting of:-

Cisco switches & routers

Cisco WLC & wireless AP

Aruba Switches

• Designed and implemented network solutions, including Cisco switches (2960, 3560, 9200, 9300, 9500) and WLC (3504, 9800).
• Performed IOS upgrades with full pre/post validation for switches, WLCs, and AP deployments (C9120AXI-B).
• Managed ISP circuit cutovers, SD-WAN HA failover, ISP migrations, and validated disaster recovery plans to ensure network reliability.
• Resolved Wi-Fi issues and configured SSIDs, supporting seamless wireless deployments across multiple sites.
• Implemented FortiGate firewalls and assisted security teams with policy setup.
• Created SOPs, reusable templates, and provided KT to new joiners.
• Supported NOC teams during major disruptions and ensured smooth project handovers.
• Provided customer-facing technical support and engaged in solution discussions to address client needs and enhance service delivery.

• Deployed and managed AWS networking services (VPC, subnets, route tables, security groups) to ensure robust infrastructure.
• Monitored cloud resources and performed routine health checks using AWS CloudWatch to maintain operational stability.
• Designed network security groups (NSG) to regulate inbound and outbound access, enhancing security posture.
• Collaborated with teams to apply IAM policies and maintain secure access to AWS environments.

• Led shift operations in 24/7 NOC environment.
• Coordinated with ISP vendors to resolve incidents efficiently.
• Troubleshot, monitored, and tested stability of network equipment, including switches, routers, and ISP circuits.

• Ensured high availability across LAN/WAN/Wireless through proactive monitoring and anomaly detection using SolarWinds/Splunk.
• Managed incidents and SLA resolutions via ServiceNow, utilising proactive monitoring and log analysis through SolarWinds and Splunk to enhance incident response.
• Coordinated with telecom providers (AT&T, Verizon, CenturyLink, GTT, Comcast, Frontier, Windstream) to identify and resolve chronic network issues, ensuring minimal disruption to services.
• Configured alert suppression during planned network changes to minimise false positives and maintain visibility on critical events, improving monitoring accuracy.